Customer Success Manager, Key Accounts
1 week ago
We empower passionate problem-solvers to collaborate, innovate and do their best work. That’s why we’re number 9 on the Forbes Cloud 100 list and on Glassdoor’s list of Top 10 fintechs to work for. And we’re just getting started. We’re building diverse and inclusive teams around the world — because that’s how we create even better experiences for our merchants and our partners. And we need your help. So, join us to build tomorrow, today.
**About The Role**:
**About You**:
- Proven experience (at least 5 years) in a B2B Account Management, Relationship Management or Customer Success role in the FinTech and/or Payments industry and/or e-commerce/previous merchant experience
- Excellent knowledge of ecommerce, FinTech or the payments space
- Highly synergetic, with ability to work cross-functionally and provide insight to various internal team members across the business
- A strategic problem solver with excellent project management skills
- Outstanding analytical skills
- Good knowledge of today’s major e-commerce and payments technologies, players, and major trends
- Customer focused and able to establish a robust relationship with the assigned customer base
- Dynamic approach adapting to changing requirements with the ability to handle multiple opportunities concurrently
- Outstanding communication skills and negotiation techniques
- Proficient in English
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