Student Care Centre Supervisor

**About MIJ Hub**

My Inspiring Journey Hub (MIJ Hub) is a leading and rapidly growing private school and non-profit organisation (NPO) dedicated to transforming the lives of individuals aged 4 to 40 with diverse learning needs. Through our comprehensive educational programs, vocational training, and community integration initiatives, we have been creating positive change locally for over 13 years. Our mission is to be the ultimate one-stop centre for the special needs community in the region.

At MIJ Hub, we are pioneers in innovation. By managing multiple for-profit ventures, including a food and beverage (F&B) arm, we generate sustainable income streams that allow us to provide subsidies, ensuring parents and students have access to affordable, high-quality education. Join MIJ Hub and become part of a vibrant, dynamic team committed to driving financial sustainability, fostering inclusivity, and expanding our reach to make a real difference in the community.

**Job Title: Centre Supervisor**

As a Centre Supervisor, you will play a critical leadership role in managing the daily operations of our special needs education centre. You’ll be responsible for overseeing staff, coordinating activities, and ensuring that the centre runs smoothly. The position requires collaboration with parents, educators, and external partners to create an enriching environment for our students.

You will ensure that policies, procedures, and programs are effectively implemented and that every child receives the care and education they need to thrive.

**Key Responsibilities**

**Operations Management**
- Manage daily operations, including class schedules, staff assignments, and student attendance tracking (including SCFA scheme support).
- Handle logistics like student arrivals, pick-ups, and safety compliance.
- Ensure staff coverage across programs and maintain classroom hygiene and safety standards.
- Communicate with parents about student progress, achievements, and behavior.
- Oversee budgeting, manage expenses for events, and ensure policy compliance with the finance team.
- Address and resolve crises, conflicts, or incidents involving students, staff, or parents professionally.
- Use CRM tools (e.g., LittleLives) for communication and data management.
- Conduct enrollment interviews, educator interview and onboarding, and collaborate with marketing on outreach and social media content.

**Program & Event Coordination**
- Plan and manage volunteer programs, CSR activities, workshops, enrichment classes, and holiday programs.
- Coordinate and update stakeholders on event preparations.

**Compliance & Reporting**
- Ensure compliance with safety protocols, MSF guidelines, and Special Education standards.
- Prepare reports on activities, student progress, and compliance audits.

**Requirements**:

- At least 2 years of experience managing a Student Care Centre, Childcare Centre, or Kindergarten.
- A Polytechnic Diploma or higher in Special Education, Education, Psychology, or a related field.
- Strong leadership skills with the ability to mentor and guide a diverse team of educators.
- Excellent communication skills to build positive relationships with parents, staff, and external partners.
- Detail-oriented and highly organised, with the ability to manage daily operations, event planning, and staff coordination effectively.
- Strong interpersonal skills, capable of working collaboratively with stakeholders, including parents, students, educators, and external partners.
- Proficiency in Microsoft Office for communication, reporting, and documentation tasks.
- Ability to thrive in a multicultural environment.
- Prior experience working with individuals with special needs is highly desirable.
- Experience in managing volunteer programs, community events, and budgets is an added advantage.
- First Aid and CPR certification are preferred. Training in behavioral intervention and child protection is beneficial.