Desktop Support Engineer

2 weeks ago

Singapore Jane Street Full time

**About the Position**:
Strong interpersonal skills and the ability to analyze and deconstruct technical problems will be needed as you work with our Linux, Network, and Cybersecurity administration groups to monitor systems and troubleshoot problems in real-time. You’ll also work closely with the IT Engineering team to manage our entire IT infrastructure.

This is a role which involves technical problem-solving and some hands-on tasks. You’ll work with teammates to deliver several types of requests, including PC setup and deployment for end users, asset management, procurement, user onboarding, desktop technology relocation, and infrastructure expansion projects. In addition, the right person will listen patiently to the end-user as you diagnose, troubleshoot, and resolve issues at the desktop, server, and network levels. The feedback loop on resolving issues is immediate and gratifying.

This position sits within our IT Operations group, a team of engineers who monitor and manage a mixed environment of Linux and Windows across a physical/virtual computing landscape spanning three continents. Our decisions have a real and immediate impact on our colleagues as they focus on their daily work.

**About You**:

- Enjoys helping people and solving problems
- Solid foundation in information technology and networking principles, and technical strength in networking, programming, or system administration
- Knowledge and training in Windows Desktop/Server Operating Systems and best practices in a production environment
- Working knowledge of Active Directory, Group Policy and other common Windows administration sub-systems
- Clear, concise, and empathetic verbal communication skills
- Excellent written communication skills, including the documentation of technical procedures and maintaining knowledge base articles for users and fellow engineers
- Willing to work occasional evening or weekend hours
- Familiar with the Linux operating system and computing environment is a bonus
- Technical strength in programming or scripting for the Windows platform (especially PowerShell) is a bonus
- Fluency in English required

Jane Street is an Equal Opportunity Employer

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