Customer Contact Manager

Increasing the focus on training, clearly defining and deploying consistent benchmarks to be utilized - Driving a structured, consistent, best practice approach to training - Ensuring agents are well-trained, & equipped with the required necessary skills to be on-boarded for our Operations. - Increase knowledge and confidence in service handling of our...

*** The primary responsibility is to process reservation requests for Marriott's global guests who are staying in Marriott's global brands of hotels. **Job summary** - Process reservation requests and support of basic loyalty and customer care requests. - Create an effortless experience and build raving brand fans by answering questions about property...

You will be responsible for the sales and marketing of the full range of Phoenix Contact products in all areas within Singapore. Responsibilities Manage existing customers and develop new customers, and understand customer's business status, look for business opportunity and foster good customer relationship for revenue growth and customer retention. Provide...

Our client is a global and established Multinational Company, who is seeking to recruit a Customer Advisor (Contact Centre). This position is based in Singapore. **Customer Advisor (Contact Centre)** Reporting to the Customer Service Supervisor in our Contact Centre, you should confidently and knowledgeably provide the full suite of Company customer...

Overview Reporting to the Head of Regional Sales, you will identify business opportunities and generate profitable sales in both new and existing customers through effective selling strategies at all levels to ensure a long-term business partnership and achievement of corporate goals. Responsibilities Manage existing customers and develop new customers. Lead...

**Responsibilities**: - Manage day-to-day operations of the contact centre, ensuring efficient and effective handling of customer inquiries, complaints, and requests. - Develop and implement strategies to setup contact centre performance, including optimizing processes, workflows, and technology solutions. - Lead and motivate a team of customer service...

A customer experience management company in Singapore is seeking a Customer Operations Associate to enhance service quality. You will manage the operations of the team, ensuring efficient resolution of customer inquiries while collaborating with leadership for process improvements. Candidates should have 3 to 5 years of experience in customer operations and...

As the service ambassador of our company, you will identify and address customers' uncertainties. You will offer solutions and lend a helping hand in alleviating their concerns. Your active listening and reassuring voice will come a long way in ensuring that our policyholders' enquiries are handled in a prompt and professional manner on a daily basis and...

You will be responsible for the following: Responsible to recruit, train, coach and lead contact centre representatives to ensure high satisfactory of customer service level at all time. Implement manpower planning in line with call volume and calling capacity. Schedule and roster contact centre team considering call arrival pattern and shrinkage. Resolving...

Location: CBD area Employment Type: Full-time Role Overview We are looking for a dynamic Contact Center Service Manager to lead our customer engagement operations. This role is responsible for managing inbound and outbound contact center activities, ensuring exceptional customer experience, and driving operational excellence through effective leadership and...