Customer Service Officer

2 weeks ago

Singapore NEW UBIN SEAFOOD RETAIL PTE. LTD. Full time

**Job Roles & Responsibilities**:

- Responsible for handling various guest queries/requests such as restaurant table reservations, large group bookings, private events.
- Organize restaurant bookings, curate a menu for guests, arrange payment options.
- Create quotation and confirmation forms for large group, private room and function room bookings.
- Keep track of events, update/manager MS Excel & Google Sheet files.
- Addressing guest complaints or concerns effectively, finding solutions to issues, and escalating matters to management when necessary to ensure guest satisfaction.
- Providing information about the restaurant background, promotions, transportation options, and other arrangements as needed.
- Providing exceptional customer service to guests by greeting them warmly, assisting with inquiries, and addressing their needs and requests promptly and courteously. Communicating effectively with guests, colleagues, and other departments to ensure smooth coordination of services and activities.

**Job requirements**:

- Diploma in Hospitality, Tourism or related field
- Experience managing Table Management System
- Experience managing an omni-channel system is an advantage
- Well versed in MS Office
- At least 3 years’ experience as customer service officer for restaurant industry.
- Previous experience as restaurant supervisor, manager is an advantage.
- As the job requires tremendous focus, we are looking for a team player with good interpersonal skills, excellent written and verbal communications skills, and a keen eye for detail.
- This job role requires to work closely with the restaurant operations and must be flexible to work according to the operating hours of the restaurant between 6am to 1am.

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