Operations Associate, Brokerage Investigation

The TP ICAP Group is a world leading provider of market infrastructure.
Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.
Through our people and technology, we connect clients to superior liquidity and data solutions.

The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.

The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.

Role Overview

Front to back BAU stewardship responsibilities in brokerage agreement and operational data management, ensuring the maintenance in integrity of client operational data and brokerage agreements. Lead regional infrastructural projects, representing Ops in such working groups. Support the team manager and wider team colleagues in projects and various change initiatives and process enhancements. Work and support APAC Operational Risk and where delegated with wider teams on matters related to Operational Risk.

As extended responsibilities, he will also support cross functional Operations divisions for change implementations on process workflow efficiency and automation or strategic project initiatives.

Key Responsibilities:
- Execution of Client and Operational Data and front to back brokerage agreement for all TP ICAP APAC client’s stewardship responsibilities on a daily basis- Maintaining high quality, clean data by adhering to a strict governance and controls framework- Provide business brokerage analysis reports for brokerage rate negotiation with customers.- Liaise closely with the front office and back office to provide accurate rates and product list for all the brokerage agreements.- Work closely with front and back stakeholders on all matters related to brokerage and client data, including brokerage investigation to resolve any debt collection issues.- To support the Team Manager by driving system integration projects as well as cross-training team members on multi-branded processes/services- Support cross functional Operations divisions for change implementations on process workflow efficiency and automation or strategic project initiatives.- To support the Team Manager by providing SME support to the Ops team as well as wider teams in the company- Designing and implementing process excellence within Operations using automation tools to mitigate operational risk and time savings.- Where delegated responsibility by the Team Manager; to act as a liaison to, and provide support for, any internal or external audits.- Collaboration with IT on delivery of Operations sponsored enhancements and IT technical developments, including requirements gathering, UAT and post-release support.- To fulfil any additional/ad-hoc duties as required to meet the needs of the business.

Experience / Competences

Essential
- Demonstrable experience/ knowledge of data-oriented processes, across multiple sources and systems.
- Experience of operational workflows and how data is used and maintained through the trade lifecycle.
- A broad base of operations knowledge and experience.
- Sound knowledge of the financial markets and financial regulation affecting client lifecycle management.
- MS Office - Intermediate skills in MS Excel, MS Word, and PowerPoint
- Communicates effectively and efficiently to internal and external stakeholders

Desired
- Ability to work effectively in a high-pressure environment.
- Strong analytical ability and problem-solving skills.
- Works ethically and shows respect for both professional and company values.
- Demonstrates strong customer focus.
- Excellent attention to detail, highly organised with a proactive approach
- Job Band & Level: Professional, 5_
- #LI-Hybrid #LI-ASO_

Not The Perfect Fit?

Company Statement

We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement.

Location

Singapore - 50 Raffles Place - Singapore