Customer Care Representative
2 days ago
Provide accurate and comprehensive information regarding products, services, policies, and procedures.
- Address customer complaints, concerns, and issues with empathy and professionalism.
- Analyze customer concerns and determine the best course of action for resolution.
- Collaborate with relevant departments to escalate and resolve complex issues.
- Follow established protocols and guidelines to ensure consistent service quality.
- Maintain detailed and accurate records of customer interactions and transactions.
- Document solutions, actions taken, and any follow-up required for each customer case.
- Stay up-to-date with the company's products, services, and updates.
- Strive to exceed customer expectations by providing outstanding service.
- Assist colleagues when needed to ensure a cohesive and efficient customer service experience.
- Follow company policies and procedures to ensure consistent and compliant service delivery.
- Adhere to data privacy and security guidelines when handling customer information.
**Job Requirement**:
- Minimum GCE 'O' level
- Possess good communication skills and positive attitude
- Ability to handle pressure and tight deadlines
- Customer Oriented
Job tags: Customer Care Representative
**Work Location**:
- Singapore
**Job Level**:
- Experienced (Non - Manager)
**Job Type**:
- Permanent
**Qualification**:
- O Levels
**Experiences**:
- 1 - 2 Years
**Category**:
- Call Centre
**Department**:
- Service - UP - Call Centre
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