Strategy & Innovation Research Analyst

#BeMore
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore Top Reasons to work with TDCX
Attractive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore at work
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company, winner of hundreds of industry awards
What is your mission?
- Join a new exciting business analytics professional services organization within TDCX
- Opportunity for significant professional growth as the first person in the newly formed role
- Responsible for execution of a portfolio of research and analysis projects in support of CX market insights and company marketing initiatives
- Help to shape solutions and innovation strategy definition to help accelerate company growth
- Perform market-based research by collecting and dissecting information (e.g. analyst reports, financials, industry white papers) in support of existing business services and new white spaces for TDCX
- Leverage insights to develop recommendations and seeks to provide thought leadership for potential growth opportunities for TDCX
- Conduct deep research for emerging solutions including market competition, key customers, investors, and share research on value of solutions as input to overall company strategy
- Build infrastructure to organize data and manage knowledge base around innovation, advanced analytics, and emerging solutions

Who are we looking for?
- Bachelor’s or advanced degree in Business, IT, Computer Science or any related field
- 3+ years in market research or related field is required for this position.
- Experience in customer experience, sales or relevant domains
- Experience in technology space and good understanding of latest market trends
- Experience in VC, start-up, private equity and agencies are a plus
- Strong knowledge of advanced research techniques
- Excellent communicating, storytelling and influencing skills
- Ability to work as a team player. You should be able to work under pressure and tight timeline, result orientated, strong problem solving and good analytical skills.
- Adaptable to various stakeholders, business models, projects and matrix based organization. Excellent verbal and written communication skills in English and the language of supporting market
- Prior experience in customer experience, BPO, consulting or related fields a plus

Who is TDCX?
**TDCX (NYSE**: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.
TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.
We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.
From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.