IT Operations Specialist

7 days ago

Singapore GUOTAI JUNAN FUTURES (SINGAPORE) PTE. LTD. Full time

Job Title**:IT Operations Specialist**

We are seeking an IT Operations Specialist with a diverse skill set encompassing basic network administration, Linux expertise, data centre management, IT helpdesk support, knowledge of business continuity practices, familiarity with trading product setups, and a basic understanding of cybersecurity principles.

**Responsibilities**:
**1. **Basic Network Administration**:

- Configure, maintain, and troubleshoot network devices.
- Ensure network security protocols and procedures are implemented.
- Perform network monitoring and analysis.

**2. **Linux Hands-On**:

- Manage Linux-based systems, including installation, configuration, and maintenance.
- Implement security measures and updates on Linux systems.

**3. **Data Centre Hands-On**:

- Oversee the physical and virtual infrastructure of data center facilities.
- Ensure proper functioning of servers, storage systems, and networking equipment.
- Perform routine maintenance tasks and coordinate with vendors for repairs.

**4. **IT Helpdesk**:

- Provide technical support to end-users, resolving hardware and software issues.
- Respond promptly to support tickets and inquiries, ensuring high levels of customer satisfaction.
- Document troubleshooting steps and solutions for future reference.

**5. **Business Continuity Knowledge**:

- Develop and maintain business continuity plans and procedures.
- Coordinate with stakeholders to ensure effective disaster recovery strategies are in place.
- Conduct regular tests and drills to evaluate the effectiveness of business continuity measures.

**6. **Basic Trading Product Setup**:

- Assist in setting up trading products, including product mapping and trading connectivity.
- Collaborate with trading teams to ensure smooth integration of trading systems.
- Troubleshoot trading-related issues and liaise with vendors as necessary.

**7. **Cybersecurity Focus**:

- Implement cybersecurity measures to protect systems and data from unauthorized access, data breaches, and cyber attacks.
- Conduct regular security assessments and audits to identify vulnerabilities and risks.
- Develop and enforce security policies, procedures, and best practices.
- Respond to security incidents, conduct forensic investigations, and implement remediation measures.

**Qualifications**:

- Diploma / Bachelor’s degree in Computer Science, Information Technology, or related field.
- CCNA certification or equivalent experience in network administration.
- Proficiency in Linux system administration, including shell scripting.
- Hands-on experience with data centre operations and infrastructure.
- Prior experience in IT helpdesk support roles.
- Knowledge of business continuity planning and disaster recovery principles.
- Familiarity with trading systems and basic trading product setups is a plus.
- Strong understanding of cybersecurity principles and practices.
- Relevant certifications such as CompTIA Security+, ITIL are desirable.
- Strong problem-solving skills and ability to work under pressure.
- Excellent communication and interpersonal skills.
- Able to communicate in English and Chinese due to frequent interactions with China HQ and Chinese-speaking clients

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