Specialist Customer Relationship Management

1 week ago

Singapore Porsche Asia Pacific Full time

The world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. “In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself.” With this aspiration, trailblazer Ferry Porsche set the guiding principles for Porsche now, and beyond - to be the brand for those who follow their dreams.

Now, we dream a new future for automotive retail with our new venture, Porsche Singapore Pte. Ltd. Our mission: to enhance the way the Porsche engages with customers and fans at every touchpoint, integrating digital solutions and transforming brand experiences in Singapore and the region.

Join us on this trailblazing endeavour and be part of an agile team in an enriching environment. Porsche Singapore Pte. Ltd. offers long-term career prospects within the larger Porsche ecosystem, opportunities for personal development, and affirms fair hiring and remuneration policies.

**Specialist Customer Relationship Management (After Sales)**
**Porsche Singapore Pte. Ltd.**

Porsche Singapore is offering a vacancy as a Specialist Customer Relationship Management located at the Porsche Service Centre Tanjong Penjuru.

**Tasks**
- Plan and execute initiatives that foster customer excitement, satisfaction, and brand loyalty though customer delight across all digital and physical touchpoints to create a seamless channel integration and a consistently unique brand experience for customers, prospects, and fans
- Manage customer satisfaction surveys, derive reports and countermeasures to further improve the After Sales experience and excitement for customers in Singapore
- Ensure that all customer information and data are fed into the DMS/CRM system, enrich it with market research data (e.g. customer satisfaction survey, market studies) and provide data driven customer insights and recommendations to relevant stakeholders across the organisation.
- Coordinate and manage incoming and outgoing enquiries and feedback from customers and leads; partner closely with the Sales, Aftersales and Importer team to ensure a seamless customer experience up to brand standards
- Support After Sales campaigns and marketing measures in Singapore

**Requirements**:

- Degree in Business, Marketing or Communications, or related fields
- 3 years of relevant experience, preferably in the Automotive / Luxury sector
- Proficient in MS Office and CRM Systems (e.g. SAP, Salesforce)
- A team player with excellent communication, innovation, and analytical skills
- Self-driven and possess a learning attitude

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