Senior / Client Service Associate, Home Care & Safety (Careline / Contract Till 31 August 2025)

1 week ago


Singapore SingHealth Group Full time

Changi General Hospital Pte Ltd **Senior / Client Service Associate, Home Care & Safety (Careline / Contract till 31 August 2025)**: - Job Category: Ancillary - Posting Date: 12 Dec 2024 You will be working in a call centre setting and your main responsibilities are but not restricted to the below: **Responsibilities**: - Manage all inbound and outbound calls in a timely manner, assisting our clients by listening and identifying their needs and providing the right information - Identify and escalate cases to senior colleagues - Conduct administrative tasks and ensure client needs are followed through - Any other duties assigned from time to time **Requirements**: - Minimum GCE "N" Level - At least 1 year of working experience in call centre, administrative work or elder care experience will be advantageous - Able to work 12-hour monthly rotating shifts from 7 am to 7 pm and 7 pm to 7 am in a 24/7 call centre environment - Proficiency in two or more languages/dialects will be an adva



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