Raffles Hotel Singapore

The position is responsible for ensuring high level of guest satisfaction and ensuring good customer feedback and response to customers’ queries in a timely manner. Reaching out and liaison with tour agencies and the increase the sales tickets and meeting the monthly sales target.

Primary Responsibilities

Providing A Great Shopping Experience

- Handling customer complaints and concerns.
- Be personalized, competent, convenient and proactive.
- Detailed guest product knowledge and assist guest with selection of gifts and souvenir based on details product knowledge.
- To ensure stocks are fully replenished on retail shelves at all times. Takes corrective action or communicates half empty shelves to Senior Operations Executive.
- Operate P.O.S machine and handle cash and other payment methods professionally, courteously. Understands how to handle local and foreign currency.

Provide Retail Experience That Meets Guest Expectations

- Manage and communicate merchandise opportunities to Boutique Manager.
- Participate on monthly inventory stock take.
- Proactively engages with all guests and upsells items.

Supervision/Training Of The Retail Team

- Inducts and trains Retail Associates in technical skills and product knowledge.
- Manages team within guidelines of the hotel.
- Coaches Retail Associates to constantly improve or maintain performance and provides guidance where performance is below expectation.
- Ensures execution and maintenance of all Visual Guideline as well as guaranteeing the visual presentation of retail store is meeting all set Raffles standards.
- Ensures that safe working practices are followed including emergency procedures.
- Maintains levels of confidentiality and discretion for colleagues and guests.
- Develops own knowledge and skills as a contributing member of the Retail team.

Online Orders And Store Orders

- Ensure that all web orders and enquiries are answered timely.
- Ensure all online products information, inventory and new products are up to date
- Maintains levels of confidentiality and discretion for colleagues and guests.
- Continuously develop own knowledge and skills as a contributing member of the Retail team.

Other Responsibilities

- To oversee and ensure smooth processing of mail orders request.
- Timely providing feedback from guests to enhance guest’s experience.
- To observe professional and customer focused telephone etiquette at all times.
- To be familiar with any and all promotional events for the Retail store or hotel.
- Corporate purchase/festive hampers.
- To record and handle any defective and damaged goods and highlight to Manager in timely manner
- Performs any other duties and responsibilities that may be assigned.

Tour Guide

- Manage and communicate with tour guide at the boutique.
- Participate in relationship building with the tour guide.

Knowledge and Experience

- Minimum of 2 years of relevant experience in the retail industry.
- Ability to speak Japanese will be an advantage.

Competencies

- Interpersonal skills well developed with guests, employees, management.
- Ability to work independently, effectively, reliable and self-directed.
- Good presentation and influencing skills.
- Multicultural awareness and able to work with people from diverse cultures.
- Flexible and able to embrace and respond to change effectively.
- Ability to work independently and has good initiative under dynamic environment.
- Self-motivated and energetic, confidently able to resolve problems and make decisions.
- Communication skills in English spoken/written.

Benefits of Joining Raffles Hotel Singapore

- 5-day Work Week.
- Duty Meals are provided.
- Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
- Flexible Benefit - Dental/Optical/Vacation Expenses/Children’s Education.
- Medical and Wellness Benefit.
- Comprehensive Insurance Coverage.
- Local/Overseas Career Development & Growth Opportunities.
- Holistic Learning and Development Opportunities.