Manager/ Senior Manager
3 days ago
[What the role is]
**[What you will be working on]**
This role requires you to:
- Handle enquiries across multiple contact channels, displaying IRAS’ service attributes (e.g. 3PCs) to deliver the desired IRAS experience
- Understand the profile of stakeholders, identifies their needs and nudge them towards self-help channels
- Is proficient in using various digital tools and systems to provide service to taxpayers
- Keep abreast of tax and service developments to provide up-to-date and accurate advice to stakeholders
- Handle exceptions or complicated cases that cannot be auto-processed by the system
- Conduct post-assessment review on straight-through processed cases to identify system enhancements to be made
- Keep abreast of tax developments to effectively process Income Tax Returns/forms and review of Relief/Exemptions under Double Taxation Agreements and other schemes
**[What we are looking for]**
- Background in Accountancy or Business preferred
- Basic knowledge of Individual Income Tax preferred
- Experience/ interest in systems related work
- Excellent communication and writing skills
- Resourceful, creative and able to work independently as well as collaboratively with internal stakeholders within and across teams
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