
Customer Service Coordinator
21 hours ago
Proactively respond to customer inquiries and customer complaints and seek permanent solutions.
- Responsible for taking over all Job projects after the Purchase Order confirmation is done.
- Responsible for distribution of Jobs to service engineer or outsourcing of the jobs if our own engineers are not available.
- In consultation with Sales Manager and Service Engineers, Responsible for the spares status for all equipment and ensure availability of all spares required for successfully completing all the jobs and avoid losing any jobs due to lack of spares.
- Create daily service job schedules and, in cooperation with the Sales Managers, assign them to the service engineering teams.
- To ensure that all jobs are attended on time and as per customer requirements.
- Represent Thawe Marine in the best way possible regarding performance, attitude, safety, quality and customer service.
- Achieve the highest levels of quality, performance and customer satisfaction while coordinating service jobs on behalf of Thawe Marine customers.
- Coordinate with the Sales Manager and the Finance team to ensure accurate invoicing of customers with due regard to the profitability expectations of Thawe Marine
- Review, periodically, the service reports submitted by the service engineering team and, whenever possible, offer suggestions for improvements.
- Responsible for replying to technical queries from clients.
- Ensure 100% compliance with the export compliance guidelines.
- Sailing Experience will be an advantage
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Customer Service Coordinator
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Customer Services Coordinator
1 week ago
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Customer Service Coordinator
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