Senior/retail Sales Assistant

2 weeks ago

Singapore RI LUXURY PTE. LTD. Full time

**Brand Description**:
Established in 1962, Läderach Swiss Chocolatier is a decade-long family business specializing in luxury Swiss chocolate with more than fifty years of brand history. The brand is managed by ROYAL INSIGNIA in Southeast-Asia.

Following the success of the chocolatier’s first pop-up in Singapore during the 2017 Christmas season, Läderach has opened up its first brick and mortar in Singapore in 2019, marking the brand’s first foray into Southeast-Asia.
The brand has since established 4 boutiques in Singapore, with plans to further expand into other areas in the region.

**Occupation Description**:
The Senior/ Retail Sales Assistant is responsible for achieving sales, delivering service and operations excellence. He / she also engages in innovation and productivity initiatives for the store. In order to drive seamless customer experience across channels, he / she handles order fulfilment processes for customers in store.

He / she operates in a fast-paced, diverse and customer-centric store environment. As the first point-of-contact in store, he / she serves as the ambassador of the organization.

He / she is a highly motivated and service-oriented individual. He / she communicates well and thrives in a team environment.

**Duties & Responsibilities**:

- Interact with customers to sell products and provide customer service
- Generate new businesses (walk-ins and/or phone enquiries)
- To contact customers and perform after-sales services
- Attain and maintain required service standards
- Respond to service challenges, e.g. handling customer queries and / or complaints
- Provide supporting activities; i.e. invoicing, packing
- Maintain housekeeeping standards at the Boutique

**Education & Qualifications**:

- Min ITE/ Diploma / Degree
- Excellent communication and interpersonal skills
- Able to converse fluently in English

**Experience**:

- Prior experience in the retail sector would be an added advantage

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