Manager, Wealth Client Engagement

Job ID: 37999

Location: Singapore, SG

Area of interest: Private Banking & Wealth Management

Job type: Regular Employee

Work style: Hybrid Working

Opening date: 1 Sept 2025

**JOB SUMMARY**
- The Wealth Solutions Client Engagement team is a key function within Wealth Solutions (WRB), responsible for the marketing of our wealth management capabilities to our clients across client segments. The team drives impactful marketing content, ideas and provide insights that help strengthen client relationships and drive business growth across both online and offline channels, ensuring a unified and consistent brand presence underpinned by our brand promise of being a trusted wealth advisor. There will be exposure to collaborate across a wide spectrum of stakeholders, from internal wealth product teams to Digital Sales/Marketing, Global Content Management, Global CIO, Technology, event consultants, Analytics and Legal and Compliance teams.**RESPONSIBILITIES**

**Strategy**
- Promote analytics data driven decision making processes across multiple products/segment portfolios by identifying key data sources/stakeholders and where needed gather and built an internal repository where required.
- Drive for a differentiated and consistent client experience across the Wealth & Retail Banking client segments.
- Focused on client onboarding, engagement, and execution of initiatives that deepen client relationships.
- Support the execution of wealth client engagement campaigns, events, and client communications through an omni channel approach (PNs, eDMs, YouTube, Facebook, TikTok, Google, other social media platforms)
- Track client engagement metrics and recommend initiatives to increase market share and target opportunities.
- Analyse client feedback and propose service enhancements.

**Business**
- Support key business decision making by delivering relevant and value added strategic and tactical analytics. Ensure insights are actioned through marketing, segment and product area initiatives.
- Supervise daily, weekly, monthly performance data gathering distribution to various stakeholders / committees.
- Ensure analytics models are fine-tuned to produce accurate output, working closely with our analytics (RA) stakeholders.
- Support Financial tracking and forecasting processes across all digital sales/marketing initiatives.
- Assist in regular campaign and use-case campaign prioritisation activities, with an aim to achieve maximum effectiveness for the team.
- Handle client service escalations, ensuring prompt resolution in collaboration with relevant teams.

**Processes**
- Coordinate with frontline (Relationship Managers, Specialists) to deliver client engagement activities on in-person events and online engagement.
- Actively partner product and digital teams to ensure for a smooth client onboarding journey, meeting all regulatory and compliance standards.
- Participate the bank wide workgroups, to ensure that the latest technologies are utilised in an effective manner.

**People & Talent**
- Be a role model by displaying behaviours that encourage transparency and productive working relationships, builds a strong performance culture grounded on shared values.

**Risk Management**
- Ensure that all marketing content sent to clients adhere to internal policies and in-country regulations and marketing guidelines.
- Assist the team in being risk-aware and on a lookout for any potential regulatory or governance gaps.
- Help Identify any weakness across the end-to-end process being undertaken by the team.
- Ensure that market relevant and time sensitive content is delivered to clients within an appropriate timeframe.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

**Governance**
- Maintain adherence to governance, risk, and compliance standards.
- Maintain awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
- Partner the Retail Analytics team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Financial Crime Prevention; The Right Environment, particular where there is use of AI.

**Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Lead to achieve the outcomes set out in the Bank’s Conduct Principles

**Key Stakeholders**
- Singapore Wealth Solutions Product teams, including Top Team members
- Singapore WRB MT
- Group Wealth Client Engagemen