Technology Support Iii, Cib Treasury Services

2 weeks ago


Singapore JPMorganChase Full time

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

**Job responsibilities**
- Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
- Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
- Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
- Work with SRE mindset to reduce manual toil and improve observability to increase operational efficient and improved productivity

**Required qualifications, capabilities, and skills**
- Bachelor’s degree in Computer Science or equivalent experience3+ years of experience in a technical support role or equivalent expertise troubleshooting, resolving, and maintaining information technology services
-
- Possess strong problem-solving skills and the ability to handle complex technical issues
- Experience in observability and monitoring tools and techniques
- Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework such as Incident management, Change management, Problem management and Service management
- Possess a good knowledge of Oracle databases for data management and query optimization

**Preferred qualifications, capabilities, and skills**
- Experience with one or more general purpose programming languages and/or automation scripting - Python is preferrable
- Experience in banking domain is preferrable
- Embrace a Site Reliability Engineering (SRE) mindset, focusing on reliability, scalability, and automation to enhance system performance and resilience.



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