Reinsurance Client Support Specialist

We are seeking a talented individual to join our Transactional Services Team at Guy Carpenter. This role will be based in Singapore. This is a hybrid role that has a requirement of working at least three days a week in the office.

**What is in it for you?**
- Be part of a reputable and recognized brand in the reinsurance industry by working with and learning from industry leading experts in the field.
- Unprecedented opportunity to meaningfully impact our clients and make a difference.
- Purpose-driven work where we partner with client organizations as their strategic advisor to help them meet the challenges of our time.
- World-class development opportunities to achieve your full potential.
- An inclusive work environment where diversity of skill, thought and insight fuels long-term growth.
- Great team environment with energetic and supportive colleagues.
- Access to Employee Resource Groups that provide mentorship and development opportunities.

**We will count on you to be responsible for technical treaty matters**:

- Entry of contractual information into system for premium invoicing.
- Review technical statements of accounts & claims advices from clients; process statements and billings according to departmental procedures.
- Attend to queries from clients, reinsurers, and related parties.
- Assist in the resolution of technical accounting and claims issues.
- Ensure timely responses to monthly Regional and Local Controllerships' revenue review queries and requests.
- Ensure procedures and documentation are in compliance with Guy Carpenter Professional Standards.
- Assess and submit client and/or reinsurer presentation materials
- Communications to resolve difficult questions and secure reinsurer agreements and payments of claims and account balances.
- Integrate Key Performance Indicators (KPIs) and other system tools to manage difficult transactional processes.
- Ensure assigned tasks are managed effectively and in a timely manner aligned to Service Level Agreements (SLAs) and provide services in an efficient, effective and regulatory compliant manner.
- Develop complex information on accounting/claims process for Request For Proposal (RFP) and sales opportunities in order to drive business growth.
- Manage settlement of funds to and from Client in a timely manner in order to ensure all applicable contractual payment terms; warranties and/or conditions are met.
- Implement processes to carry out reinsurance audit/reviews with clients and reinsurers and reviews open claims and/or premium activity, reconciles records in order to facilitate the review/audit process to ensure process quality.
- Collaborate with peers on challenging reinsurance developments
- Support and provide training, mentoring and guidance within the team and/or department for all aspects of reinsurance service processing, assist with trouble shooting and develop team resources.
- Establish and drive relationships with Brokers, Clients and Markets to understand issues in order to resolve problems and queries and review working practices.

**What you need to have**:

- Prior experience in processing Treaty technical accounts / claims in a reinsurance broking environment.
- Prior experience in the Reinsurance industry, specific experience in Treaty Reinsurance is highly desirable.
- Excellent verbal and written communication skills.
- Good Microsoft suite skills.

**What makes you stand out**:

- Curiosity to learn.
- Possess a positive attitude.
- Adaptability to thrive in complex environments.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.