Head of Operations

8 hours ago

Tampines, Singapore AYS Solutions Pte Ltd Full time

**Leading English Enrichment Centre is looking for Head of Planning, Operations and Customer Service (based in headquarter, East).**

**The main role**:
Manage both the front and back end operational and customer service support teams for Singapore and Malaysia markets.

Reporting to the Director, you are required to work closely and foster good partnership with the following stakeholders:

- Regional General Managers and offices
- Leadership Team
- Customer Relations and Operations Team
- Administrative and Planning Staff
- Parents

**Overall Centre Operational and Customer Service Support**
- Lead and manage the entire operations across branches to ensure efficient and seamless flow of operations (including planning / scheduling of classes, workshops and activities, registrations etc).
- Work closely with the Customer Service and Enrolment teams to ensure a high quality of liaison and smooth operations.
- Set up a customer service team and spearhead building and excellent customer experience.
- Lead and manage the resources planning and distributions across all branches.

**Strategic planning**
- Develop and formulate operational infrastructure to support the needs across organisation (can include cost optimisation, system implementation, cultural transformation).
- Pinpoint system, structural and process improvements across the company, make actionable recommendations and drive execution to implement change.

**Facilities Management**
- Work closely with the facilities team to ensure prompt facility management services, maintenance and support to all branches..
- Oversee maintenance budget across all branches.
- Manage new branch opening projects and renovation works.

**What you would need to have**:

- At least 5 years in a similar capacity with preferably a relevant degree in either Business/Finance/Computer Science.
- Comprehensive understanding of education institution operations, operational systems, procedures, standards and practices.
- Possess good IT skills and knowledge, proficiency in Microsoft Excel, Word, and PowerPoint and Google Workspace.
- Able to analyse data and statistics for trends and patterns with exceptional skills in Excel or Google Sheet.
- People leader with strong influencing and planning skills.

**Work Hours Commitment : Mon to Fri 9am to 6pm, Tampines area**

**Salary**: $6,000.00 - $6,500.00 per month

**Benefits**:

- Employee discount
- Health insurance
- Professional development
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Work Location: In person

  • Head

    2 days ago

    Tampines, Singapore Care Corner Singapore Ltd Full time

    COMPANY DESCRIPTION Established since 1981, Care Corner Singapore has been a steadfast pillar of support for those in need and the less privileged within our community. Our journey spans over decades, dedicated to making a meaningful difference in the lives of others. At the heart of what we do is our core values of** i**ntegrity, **C**ompassion,...

  • Head

    3 days ago

    Tampines, Singapore Care Corner Singapore Ltd Full time $80,000 - $120,000 per year

    COMPANY DESCRIPTION Established since 1981, Care Corner Singapore has been a steadfast pillar of support for those in need and the less privileged within our community. Our journey spans over decades, dedicated to making a meaningful difference in the lives of others. At the heart of what we do is our core values of integrity, Compassion, Authenticity,...

  • Primary School Head of Eal

    8 hours ago

    Tampines, Singapore United World College of South East Asia Full time

    UWCSEA East Campus is seeking a well-qualified and experienced teacher of English as an Additional Language (EAL) to lead our Primary EAL department and programme for an August 2025 start. A relevant degree, teaching qualification and minimum 5 years teaching experience is essential. We are looking for a specialist who can lead and teach across the Primary...

  • Facilities & Operations Manager & Site Incident Controller

    1 week ago

    Tampines, Singapore United World College of South East Asia Full time

    **UWCSEA** has a permanent vacancy at its **East Campus** for a Facilities Assistant Head of Department - M&E & Fire Safety Manager. As a Facilities Assistant Head of Department - M&E & Fire Safety Manager, you will work closely with the Facilities and Operations Manager to oversee daily facilities management, including Mechanical & Electrical (M&E)...

  • Operations Manager- Cleaning

    2 days ago

    Tampines, Singapore CLEANMARK SOLUTIONS PTE. LTD. Full time

    **Roles & Responsibilities** - Manpower planning - Recruit, train, assign, schedule, coach, counsel, and discipline employees - Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions - Maintain a safe and healthy work environment by following and enforcing standards and procedures - Responsible for operation...

  • IT Section Head, Infrastructure

    5 days ago

    Tampines, Singapore Siltronic Silicon Wafer Pte Ltd Full time $80,000 - $120,000 per year

    Job Summary:To manage the Operation Service Support (OSS) team and all SSG IT Infrastructure activities (global & local)To work with other Sections, Departments, and Siltronic Site Managers to meet the company objectivesTo guide and supervise team members and establish necessary training for individuals under his responsibilityTo assist Head of Department in...

  • Assistant Centre Head

    2 days ago

    Tampines, Singapore TALENTS@WORK PTE. LTD. Full time

    Highlights Location - Tampines AWS + Performance Bonus 3 Weekdays & 2 Weekends Responsibilities Support the Centre Head in overseeing daily operations Regular liaison with parents and caregivers to provide feedback on children’s behavioural and learning progress Supervision and coaching of primary school children to ensure completion of daily homework and...

  • Operations Executive

    1 week ago

    Tampines, Singapore Metta School Full time

    **Responsibilities**: **The role of Operation Executive is to preserve the good condition of infrastructure and ensure that facilities are safe and well-functioning especially in the support to teaching and learning. He played an important role in providing a safe and conducive learning environment for the students and working environment for the...

  • Student Care Assistant Centre Head

    3 days ago

    Tampines, Singapore Talents@Work Pte Ltd Full time $36,000 - $42,000 per year

    HighlightsLocation - TampinesAWS + Performance Bonus3 Weekdays & 2 WeekendsResponsibilitiesSupport the Centre Head in overseeing daily operationsRegular liaison with parents and caregivers to provide feedback on children's behavioural and learning progressSupervision and coaching of primary school children to ensure completion of daily homework and...

  • Deputy Head Chef

    3 days ago

    Tampines, Singapore Curate Kitchen Pte Ltd Full time $60,000 - $120,000 per year

    Roles & ResponsibilitiesThe Deputy Head Chef will oversee all culinary production, ensuring food quality, safety, efficiency, and innovation while managing a team of chefs and kitchen staff. This role demands strategic planning, operational excellence, and culinary leadership to meet the diverse demands of internal outlets and external event catering.Key...