Lead, Process Excellence Execution

Job ID: 32866

Location: Singapore, SG

Area of interest: Corporate Strategy

Job type: Regular Employee

Work style: Office Working

Opening date: 10 Jul 2025

**JOB SUMMARY**
**What’s the opportunity?**
The Process Excellence team, part of Group Transformation Office, requires a Process Excellence Execution Lead - Functions / Pan-Bank, to partner with Functions and Pan-Bank stakeholders, supporting relevant transformation activities to evolve and enhance Functions / Pan-Bank ONS / PAN-BANK process performance, ways of working and effectiveness.
Underpinned by our ambition and mission to standardise, simplify, and digitise the bank, the Process Excellence (PE) team plays an essential role in providing PE foundational capabilities across the enterprise, to identify challenges and opportunities, raise our transformation ambition and support relevant delivery activities relating to process optimisation (waste elimination, process simplification, digitisation and automation).
What will you do?
This role brings all relevant PE foundational capabilities to support Functions / Pan-Bank and deploys capabilities where appropriate:

- Process Universe - ensure Functions / Pan-Bank processes are maintained and leverage data and analytics to identify opportunities to further streamline Functions / Pan-Bank processes
- Business Services (landscape review, process review and / or process mining)
- Knowledge and Training
- Delivery

In partnership with other relevant stakeholder groups (T&O, ST HR, support partners), this role will ensure process excellence design is fit for purpose and delivers value for clients and colleagues and drives significant value from an effectiveness, efficiency and risk & control perspective.**RESPONSIBILITIES**
- Works with Functions / Pan-Bank senior leaders and key stakeholders to develop and execute a process transformation roadmap with demonstrable outcomes and impact
- Drives team members toward delivering on their commitments
- Creates feeling of cohesiveness and positive working environment with Functions / Pan-Bank stakeholders and project team members
- Conflicts and difficult interpersonal situations are tackled and dealt with effectively
- Demonstrates good technical PE capabilities and Functions / Pan-Bank business understanding to manage project effectively
- Leads the deployment and adoption of process excellence capabilities to support relevant Functions / Pan-Bank areas to drive transformation, leading by process, AI and data - articulating desired outcomes through the lens of client experience, colleague experience, risk & control, effectiveness and efficiency
- Defines the ‘art of the possible’ to drive the Functions / Pan-Bank process transformation agenda and delivers expected PE outcomes - articulating the transformation narrative around key levers (target operating model/vision, org design, location/sourcing strategy, process optimisation, Tech / Data / AI, Demand elimination and productivity improvements)
- Drives a culture of continuous improvements within Functions / Pan-Bank to empower colleagues to identify and drive changes, raise the transformation ambition and break down silos (identify opportunities and drive through delivery that may impact other areas in the Bank and would benefit Functions / Pan-Bank)
- Demonstrates ability to influence, drive result and ‘get things done’

ses’)

**People & Talent**
- Develops talent in the team
- Manages Project team and support growth and development plans
- Leads and supports a change in mindset, building a culture of continuous improvements within PE and Functions / Pan-Bank teams, agility, and accountability - supported by key metrics to measure delivery of desired outcomes and benefits (both financial and non-financial), ensuring everyone in the Bank are drivers and owners of outcomes.
- Sets effective metrics and standards, transparently communicating them to team members, Functions / Pan-Bank stakeholders - providing feedback and rewarding employees accordingly. Set the appropriate tone and expectations for the wider team
- Employs, engages, and retains high quality people, with succession planning for critical roles
- Ensures team structure/capacity is reviewed to enable delivery of client outcomes
- Ensures the provision of on-going training & development, ensures that direct reports are suitably skilled and qualified for their roles and that they have effective supervision in place to mitigate any risk
- Sets and monitors job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives
- Creates a motivational and challenging environment for staff which is conducive to creativity and performance with process excellence, transformation mindset and delivery centricity in mind
- Champions and acts as a role model of the Group’s values and culture. Lead through example and build the appropriate culture and values. Sets appr