Officer, Service Delivery Analyst
2 days ago
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us
**HR Service Centre - Service Delivery Analyst**
**Asia Pacific HR Shared Services**
The Bank of America Asia Pacific HR Shared Service Center based in Singapore provides a wide range of transactional HR services to employees and managers based in Singapore, Hong Kong, Australia, China, Japan, Taiwan, Korea, Malaysia, Indonesia, Philippines and Thailand.
The Service Center operates between 8am and 6pm Monday to Friday. You will be required to work on some public holidays.
**Role**:
To deliver a first class query-handling and administration service to the business.
**Key Responsibilities**:
- Provide HR query-handling services to the APAC Region.
- Provide comprehensive and timely responses to enquiries from employees and managers, in accordance with service level agreements
- Work with the Data Operations team to ensure that data quality is high.
- Escalate issues as appropriate
- Build strong relationship with internal stakeholders including managers and colleagues within the wider shared services team and the wider HR department.
- Participate in metrics/data gathering
- Continuously drive improvements in processes and services, as assigned.
- Address and eliminate potential issues in current processes
- Prepare standard and ad-hoc reports, as required
- Foster an environment of continuous improvement and customer focus
- Participate in ad hoc projects.
**Skills/Competencies**:
- At least 2-3 years of Human Resources experience
- Client and customer service focused
- Team player
- Strong verbal communication and writing skills
- Ability to manage conflicting and demanding clients and priorities in a professional manner
- Flexible/can-do attitude and disposition
- Exercises careful judgment in handling employee enquiries
- Meticulous and results driven
- Ability to manage high volume of enquiries under tight delivery deadline
- Proficiency in Mandarin or Japanese is a plus
-
Senior Data Analyst
2 days ago
Singapore Delivery Hero Full timeAbout the opportunity As a **Senior Data Analyst (Quick Commerce),**you will leverage your expertise to directly impact the growth of our 17 markets by delivering actionable insights and advanced analytics solutions. In this role, you’ll work closely with senior stakeholders, mentor junior analysts, and shape the analytics function within one of our...
-
Commercial Analyst Intern
1 week ago
Singapore Delivery Hero Full timeAbout the opportunity We’re looking for a highly-driven and motivated **Commercial Analyst Intern** for our team in Singapore. The duration of the assignment will be for **6 months minimum.** If you are looking for a place where you can gain hands-on exposure and have a direct impact, then this may be the place for you! He/She will assist the Senior...
-
Product Analyst
6 days ago
Singapore Delivery Hero Full time $100,000 - $150,000 per yearCompany Description foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.In July 2024, Delivery Hero SE merged three of...
-
Product Analyst
4 days ago
Singapore Delivery Hero Full time $80,000 - $120,000 per yearCompany Descriptionfoodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.In July 2024, Delivery Hero SE merged three of its...
-
Service Delivery Analyst
17 hours ago
Singapore Visa Full timeCompany Description Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure...
-
Senior Analyst/manager, Cio Office
2 days ago
Singapore Delivery Hero Full timeAbout the opportunity We are looking for a highly analytical professional**to join our regional CIO Office team based in Singapore, overseeing the business in foodpanda APAC markets and supporting the overall region (APAC and Europe) with great exposure to global insights. **Responsibilities**: - Manage end-to-end projects; identify issues, gather...
-
FP&A Analyst
2 weeks ago
Singapore Delivery Hero Full time $90,000 - $120,000 per yearCompany DescriptionTabsquare is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...
-
Operations Performance Analyst
2 weeks ago
Singapore Delivery Hero Full timeAbout the opportunity This role should be filled by a highly driven, passionate and knowledgeable **Operations Performance Analyst.** Reporting to the Head of Operations and based in Singapore, this is a really exciting and challenging role! **Responsibilities**: - Identify and solve problems by analysing and deriving insights from large and complex sets...
-
Pricing Analyst
2 weeks ago
Singapore Delivery Hero Full time $60,000 - $120,000 per yearCompany Descriptionfoodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...
-
Pricing Analyst
2 weeks ago
Singapore Delivery Hero Full time $90,000 - $120,000 per yearCompany Description foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...
