Product (Software) Support Intern

2 days ago

Bedok, Singapore Razer (Asia-Pacific) Pte. Ltd Full time

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is **a place to do great work**, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also **a great place to work,** providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

**Responsibilities**:
**Responsibilities**:

- Assist in troubleshooting and resolving customer issues related to Razer product and software.
- Work closely with the software development & QA team to provide a timely solution to customer issues.
- Use JQL or SQL & PowerBI for data analysis & data reporting to provide overview of trending issues to internal stakeholders.

**Learning Objectives**:

- Gain hands-on experience in providing product support in a fast-paced tech environment.
- Gain hands-on experience in collaborating with cross-functional business units.
- Learn about the SDLC and how it applies to gaming hardware and software.
- Understand the gaming industry and Razer’s role as a leading brand.
- Diploma or bachelor's in Software Engineering or Information Technology or a related field.
- Knowledge of the Software Development Life Cycle (SDLC).
- Experience with JQL or SQL.
- Familiarity with Razer software and Razer peripherals.
- Passion for gaming and understanding of the gaming community.
- Excellent communication and problem-solving skills.
- Ability to work in a team and adapt to a dynamic work environment.
- Detail-oriented and ability to identify & articulate trends.
- The ability to communicate in Mandarin is preferred as you will be required to look at issues reported in Mandarin.
- Able to commit for 6 months for optimal learning exposure

**Pre-Requisites**:
**Are you game?

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