Raffles Hotel Singapore
3 days ago
The position is responsible for the immaculate upkeep and cleanliness of all the guestrooms and work areas in their assigned sections.
Primary Responsibilities
- Promotes a positive and inviting image of Raffles Hotel Singapore by ensuring all suites and assigned sections are immaculately clean and comfortable. This is achieved through cleaning and setting up the suite in accordance with the hotel’s Standard Operating Procedures (SOP).
- Ensures the smooth running of the Housekeeping section by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
- Delivers and completes any requests from guests that are Housekeeping related (excluding the cleaning of suites) to Butlers.
- Assists in Rooms operations (E.g. hanging of curtains, delivery of ionizers/air purifiers/air cleaners to room attendants, etc.).
- Assists in Laundry/Uniform Room operations (whenever required).
Creates a Welcoming Room Experience that Meets Residents’ Expectations
- Ensures residents receive the experience as detailed in brand SOP, Raffles Hotel Singapore local SOP as well as Leading Quality Assurance (LQA) standards, and aims to achieve the targets set by management.
- Upholds a flawless impression and perception of the Raffles Hotel Singapore products, services and colleagues.
- Observes and anticipates resident’s needs in a discreet and non-intrusive manner, offering prompt, efficient and personalised service to our residents.
- Ensures observed preferences of residents are communicated with the Assistant Manager for follow up and recording in guest profile.
- Reports and hands over lost and found articles to the Housekeeping office immediately.
Knowledge and Experience
- Primary School Education.
- English-written and spoken is ideal but not necessary.
Competencies
- Good interpersonal skills with multi-cultural awareness and able to work alongside a team of colleagues from different cultures.
- Service oriented with an eye for details.
- Ability to work efficiently and independently under pressure in a dynamic environment.
- Flexible and able to embrace and responds to change effectively.
- Self-motivated and energetic.
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