Senior Consultant, Program Management

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.

**Join Visa: A Network Working for Everyone.**

**Job Description**:
**Team Summary**

Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

The Client Delivery team is responsible for designing the client service experience for new solutions and delivering end-to-end client implementations for products, solutions, infrastructure, and new client onboarding.

**What a Senior Consultant, Program Management does at Visa**:
As a Program Manager, you will be an invaluable member of the Program Management arm of our Client Delivery team. You will be responsible for the effective execution of end-to-end Program Management of multiple initiatives supported by Visa’s Asia Pacific Client Services organization and aligned to strategic business objectives with Technology and Product partners.

You will support the Program Management Leader in strengthening, and scaling our Program Management foundation, ensuring the team adopts agile practices, project/product delivery prioritization, providing a single point of contact for our partners to support execution and delivery of new products and projects across our region.

The Program Manager will be comfortable in supporting a variety of program types - from business to technical and is well versed in meaningful Program Management Office (PMO) methodologies aimed at effective delivery through agile practices, prioritization, strong stakeholder management, effective and efficient problem solving, with a focus on ensuring we deliver the desired output and results of the program.

In this role, you are expected to:

- Support Client Delivery partners in the iterative design, and optimization of Client Services business processes for new and existing products and solutions enabled in the Asia Pacific region, increasing effectiveness of delivery and partner engagement
- Leverage your strong commercial, technology, change management & project expertise to understand Visa’s business priorities, to then manage and support standardized execution and delivery to key stakeholders
- Partner with the project team, and cross-functional partners to drive the team toward alignment of program commitments with the highest quality delivery in a timely fashion
- Set priorities, manage client expectations and multi-task under tight deadlines
- Understand and execute successful program delivery, through adoption of essential PMO methodologies and disciplines
- Be an active contributor in the creation of a high-performing, supportive, and inclusive team culture
- Use effective communication skills to provide clear, concise, digestible, and proactive communication to stakeholders to ensure awareness and swiftly solve problems
- Orientation towards quality enhancement and process improvement
- Execute a workforce capacity planning model for the Client delivery function, and in line with current and future client and Visa business strategic goals, identify and align team resources with the required skills, competencies, and attributes, to implement high quality client and business project support

**Why this is important to Visa**:
Contributing to building the foundation and maturity of our Program Management function, fostering greater alignment across teams, stakeholders, and clients is critical in Visa’s positioning as a leader in our industry. This role is key to execute Visa’s strategy, through standardising execution of delivery to key stakeholders, and maximising resources to support key market business objectives.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

**Qualifications**:
What you will need:

- Bachelor’s Degree w