Air Traffic Officer

4 days ago

Singapore AIR CHINA LIMITED Full time

Perform day-to-day flight operation duties
- Receive, track and coordinate requests for ground handling, flight support
- Assist ramp team in customer meet-and-greet, flight concierge related hospitality support and coordinating customer requests
- Administrative support for pre-flight paperwork, preparing required airport/flight documents for flight crew
- Monitor progress of flights and assists pilots, crews as required
- Handle and resolve customer complaints and concerns
- Participate in the Company Safety & Quality Management System, in accordance to the safety and quality policy framework and be pro-actively involved in promoting a positive safety culture environment.
- Communicate with managers to manage daily schedules
- Comply with all airport authority and security requirements
- Assist in various other administrative or operational duties

**Requirements**:

- Experience in airport flight operations
- Shift work week and able to work on weekend and Public Holidays
- Fluent in both English and Mandarin and possess strong communication skills
- Proactive, passionate, meticulous and with a strong safety mindset
- Strong teamwork, communication skills, punctual and excellent customer service skills & attitude

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