Product Operations Specialist

7 days ago

Singapore Open Government Products Full time

**Who we are**:
Projects we have worked on include:
**Covid-19 Vaccination National Appointment System** - A suite of systems built to enable Singapore's national vaccination campaign for Covid-19. This includes informational sites, appointment booking systems, and records management systems.

**Data.gov.sg****:

- An open repository of all the Singapore Government's public data. It helps people understand the data using visualizations and articles, and provides real-time APIs for developers to use.

**Parking.sg****:

- A mobile app alternative to parking coupons. It lets users pay, extend, and refund their parking sessions just using their phones.

**FormSG** - A form builder tool for agencies to self-service and create online forms that capture classified data, with the goal of replacing paper forms.

**Isomer****:

- Isomer provides government agencies with an easy-to-deploy static website building and hosting service to create usable, secure and faster informational websites quickly.

**RedeemSG** - RedeemSG helps the Singapore Government to create, send and track redemptions of digital vouchers easily.

**PaySG** - PaySG was developed to enable digital payments for government services, and was initially used for payments for COVID-19 swab tests and Stay-Home Notices for incoming travellers to Singapore.

**What does a Product Operations Specialist do?**

**Concretely, this means that you will**:

- Train and onboard new users to the workflows- Optimise our internal and external documentation to improve customer support. e.g. Product FAQ, customer handling guidebook etc.
- Work closely with Product Managers, Engineers and Product Designers across the team to improve our products.
- Identify and initiate changes to help scale our operations.
- Gain unique insights into how users uses our products.
- Collaborate with Product Manager across the team to launch new products.
- Learn how OGP Products operates from the ground up

**What it is like working here**:**Rapid Prototyping** - Instead of spending too much time debating ideas we prefer testing them. This identifies potential problems quickly, and more importantly, conveys what is possible to others easily.

**Ownership** - In addition to technical responsibilities, this means having opinions on what is being done and having ideas on what should be done next. Building something that you believe in is the best way to build something good.

**Continuous Learning** - Working on new ideas often means not fully understanding what you are working on. Taking time to learn new architectures, frameworks, technologies, and even languages is not just encouraged but essential.
**Who we are looking for**

**We are looking for people who**:

- Able to empathise with users + quickly grasp and problem-solve issues they’re facing.
- Are able to write quickly and clearly in English.
- Enjoy the puzzle of solving open-ended problems.
- Feel comfortable with technical concepts and are able to explain how our Products work to a range of audiences.
- Are willing to pick up and learn new technologies and approaches
- (Good to have) Are familiar with Google Suite products and Zendesk.
- (Good to have) have prior experience in a support specialist, tier 2/3, or similar roles

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