E-commerce Executive

Here at **THE PROVIDORE SINGAPORE **we frankly believe that we are stronger as a team

**_TEAMWORK MAKES THE DREAM WORK _**

We take pride in having an environment that is _open _and _welcoming _, to achieve our goals together. With an emphasis on _communication _and _connection _, we promote _opportunities _for all to _develop _and achieve success; our employees are our family, and we strive to create an _inclusive _and _positive _culture for all

Across our various roles and departments, we have a _diverse _workforce that is built on the strengths of each and every individual. Our ethos is to create an environment where _our people matter _, and a place where we _celebrate _each other’s success.

If being part of a _fun, dynamic team _that works hard yet plays harder is something you are looking for, what are you waiting for? You might just be the next _celebrated _member of our team

**OUR BRANDS**:
**1. THE PROVIDORE SINGAPORE**
- Western Cuisine _
- Downtown Gallery, Mandarin Gallery, Paya Lebar Quarter, Raffles City, Raffles Place, Wisma Atria and Vivo City

**2. RISTORANTE LUKA**
- Japanese & Western Fusion _
- Tanjong Pagar and Cross Street Exchange

**3. SUSHI KATORI**
- Omakase Sushi _
- Tanjong Pagar

**4. THE WINE DISTRIBUTION COMPANY (TWDC)**
- Ayer Rajah

**HIRING FOR**:
**E-COMMERCE EXECUTIVE**

**1. THE PROVIDORE SINGAPORE**

**Job Description & Responsibilities**:

- Support the E-Commerce Marketing Manager in the management and optimizing the performance of The Providore’s portfolio of internal and 3rd party E-Commerce platforms, including website design and user experience, as well as ensuring product listing, pricing, promotion, and inventory are up to date.
- Support the development and execution of E-Commerce strategies and plans that align with business objectives and drive revenue growth.
- Identify market trends, consumer behaviour, and competitors' activities to inform business decisions and improve the online customer experience journey.
- Collaborate with cross-functional teams, such as Marketing, Operations, Retail, and Warehouse, to deliver a seamless, integrated E-Commerce experience and customer satisfaction.
- Monitor and analyse E-Commerce metrics and data, such as traffic, conversion rate, average order value, customer retention, ROI, report insights and recommendations to the Management team.
- Stay up to date with industry developments, technology advancements, and regulatory changes related to E-Commerce, and ensure compliance with relevant laws and standards.
- Develop and maintain relationships with external partners, such as marketplaces, systems providers, and agencies, to expand the E-Commerce business and improve the ecosystem.
- Provide excellent customer service to E-Commerce customers, including responding to inquiries, complaints, and feedback via various channels in a timely and professional manner.
- Any other skill-development or ad-hoc task as assigned.

**Job Requirements**:

- Fresh grads are welcome to apply; prior experience in an E-Commerce centric role is advantageous but not necessary - You will have the valuable opportunity to learn and develop on the job, kickstarting your career in E-Commerce with The Providore Group.
- Diploma or Degree from a recognized institution.
- Passion for the F&B and Gourmet Grocery industry with a good understanding of the general E-Commerce climate and trends in Singapore.
- Display excellent written and verbal command of the English language.
- Strong eye for detail, meticulous, organized, and able to work efficiently & under pressure in a fast-paced, yet fun environment.
- A team player with a positive and proactive attitude, while also being able to work independently with mínimal supervision.
- Tech savvy and able to understand the basic workings of E-Commerce platforms; experience with Shopify and E-Commerce systems will be a plus.
- Basic proficiency with Adobe Creative Suites (Illustrator, Photoshop, Lightroom), Google Analytics, and photography skills will be a plus.