Concierge, Crowne Plaza Changi Airport

About us There’s nothing complicated about dealing with business people. They’re just people. Doing business. By day, international marketing superhero. By night: fluffy bath robe and a box set. Like Liz, who’s left her laptop cable in the cab. Or Mario, who’s secretly missing his cats. The early riser, who’s first in the gym. The sales team preparing for the ‘big pitch’ over a freshly prepared lunch. At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Concierge, you’ll assist in the delivery of guest requests and enquiries to ensure complete guest satisfaction. You'll also be a brand ambassador and develop great working relationships with internal and external stakeholders. Guest experience - Assist guests with all inquiries, both hotel and non-hotel related - Manage all guests’ telephone calls, mails, courier services, postage, telexes and special deliveries in accordance with policy - Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed People - Assist superior with all team member related matters (staffing, training, providing constructive feedback) - Educate and train team members in compliance with federal, state and local laws and safety regulations - Ensure your team have the tools and equipment they need to carry out their job properly Financial - Assist superior for the preparation and management of the department’s budget and is aware of financial targets - Recycle whenever possible and enforce cost saving methods to team members Responsible business - Ensure all policies and procedures are aligned to OH&S guidelines - Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures - Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly - Log security incidents and accidents in accordance with hotel requirements Ideally, you have an outgoing personality, being customer service oriented and have excellent communication skills. You are fluent in guest interaction and should have minimum 1 year of working experience in a hotel front office environment. We’ll reward all your hard work with a great salary and benefits - including a uniform, great room discount and superb training. Join us and you’ll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.
What we need from you There’s nothing complicated about dealing with business people. They’re just people. Doing business. By day, international marketing superhero. By night: fluffy bath robe and a box set. Like Liz, who’s left her laptop cable in the cab. Or Mario, who’s secretly missing his cats. The early riser, who’s first in the gym. The sales team preparing for the ‘big pitch’ over a freshly prepared lunch. At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Concierge, you’ll assist in the delivery of guest requests and enquiries to ensure complete guest satisfaction. You'll also be a brand ambassador and develop great working relationships with internal and external stakeholders. Guest experience - Assist guests with all inquiries, both hotel and non-hotel related - Manage all guests’ telephone calls, mails, courier services, postage, telexes and special deliveries in accordance with policy - Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed People - Assist superior with all team member related matters (staffing, training, providing constructive feedback) - Educate and train team members in compliance with federal, state and local laws and safety regulations - Ensure your team have the tools and equipment they need to carry out their job properly Financial - Assist superior for the preparation and management of the department’s budget and is aware of financial targets - Recycle whenever possible and enforce cost saving methods to team members Responsible business - Ensure all policies and procedures are aligned to OH&S guidelines - Be