Front Desk Agent
2 weeks ago
**What do we expect from you?** Under the general guidance of the Front Office Manager or any other authorized by the management, perform all duties connected with arriving and in-house guests, ensure that all our regular and VIP guests receive high quality, personalized service, an Engaging, Dynamic Guest Experience and maintain our guest recognition program. **How your day looks like?** - Actively welcome, greet and check guests in - Inform guests with savvy knowledge of hotel, its services, the city, and local ‘happenings’ - Ensure all requests are dealt with accurately and they receive the appropriate service, attention and follow up - Differentiate between guest types and handle them in the appropriate manner; guests with confirmed or claimed reservation, walk ins, VIP guests, groups, etc. - Follow up on all arrivals using the prescribed procedure, modification of registration cards, special requests, rate changes, room changes and account inquiries, reservation inquiries - Deal with all guest requests, accidents and/or thefts promptly, no later than within a 20 minutes response time, record all matters in Nuvola or hotel internal specific communicating system - Update and maintain the reception hand over book, pass on all guest feedbacks to the Manager on duty so appropriate action may be taken - Ensure guest privacy and security, any confidential guest information is not disclosed and processes are aligned with Mondrian Singapore Duxton confidentiality standards - Ensure the correct procedure and policy standards are adhered to - Ensure all necessary supplies are available for the front desk, manage par stock and order supplies - Comply with hotel credit policy as it relates to cash payments; credit card payments; account to company; voucher payment; third party payment, international currency, etc. - Encourage up-selling in order to maximize rates - Ensure work areas are cleaned and maintained at all times **How do I deliver this?** - **Tell it like it is**: - Authentic, honest, you mean it, sincere, true. - **Have fun and make friends**: - fun, energetic, whimsical, upbeat, “wink", casual. - **I've got your back**: - Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable. - **Play to win**: - Original, cutting edge, new, "outside the box”; open to new possibilities, different. - **Right here, right now**: - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.
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Front Desk Agent
1 week ago
Singapore PARADOX CLARKE QUAY PTE. LTD. Full timeThe main responsibilities and tasks of this position are listed as, but not limited to the following: - Organize and manage the Front Desk Counter with tact and diplomacy. - Ensure all operations of the Desk run smoothly. - Always maintain the best relation between staff and guests. - Show good salesmanship when selling rooms to maximize room occupancy at...
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Front Desk Agent
1 week ago
Singapore NEXTBEAT SINGAPORE PTE. LTD. Full time**Job Descriptions** - Perform all check-in and check-out tasks - Manage online and phone reservations - Inform guests about payment methods and verify their credit card data - Register guests collecting necessary information (like contact details and exact dates of their stay) - Welcome guests upon their arrival and assign rooms - Provide information about...
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Front Desk Agent
1 week ago
Singapore PARADOX CLARKE QUAY PTE. LTD. Full timeThe main responsibilities and tasks of this position are listed as, but not limited to the following: - Organize and manage the Front Desk Counter with tact and diplomacy. - Check VIP/Wedding rooms are blocked for arrival. - Check room change book for any room change to follow up. - Check and resolve traces. - Prepare and tally showrooms available. - To...
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Front desk receptionist
5 days ago
Singapore ALLSPICE INSTITUTE PTE. LTD. Full time $18,000 - $24,000 per yearMeeting and greeting clients.Booking meetings.Arranging couriers.Ensure School calendar is updatedKeeping the reception area tidy.Answering and forwarding phone calls.Screening phone calls.Sorting and distributing post.Written and verbal communication skills.Customer service.Multitasking and prioritizing.Dependability.Familiarity with Microsoft...
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Front Desk Agent
2 weeks ago
Singapore CRAIG ROAD PROPERTY HOLDINGS PTE. LTD. Full timeWhat do we expect from you?Under the general guidance of the Front Office Manager or any other authorized by the management, perform all duties connected with arriving and in-house guests, ensure that all our regular and VIP guests receive high quality, personalized service, an Engaging, Dynamic Guest Experience and maintain our guest recognition program.How...
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Service Desk Agent
4 days ago
Singapore Rapsys Technologies Pte Ltd. Full timeWe're Hiring: Service Desk Agent!We are looking for a motivated and customer-focused Service Desk Agent to join our dynamic team. The ideal candidate will possess strong problem-solving skills and the ability to provide exceptional support to our users, ensuring their technical issues are resolved efficiently. Location: Singapore, Singapore Work Mode: Work...
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Front Office Agent or Executive
6 days ago
Singapore GRAND IMPERIAL HOTEL PTE. LIMITED Full timeA Front Office Agent or Executive ensures that our Guests receive an exceptional experience from check-in through check-out. **What will I be doing? As a Fonr Office Agent or Executive, you are part of the Front Office Team which is the main connection between Guests, the Hotel and the various hotel departments. You are responsible for performing the...
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Service Desk Agent
9 hours ago
Singapore RAPSYS TECHNOLOGIES PTE LTD Full timeWe're Hiring: Service Desk Agent!We are looking for a dedicated and skilled Service Desk Agent to join our team in Singapore. The ideal candidate will have a strong background in IT support, excellent problem‐solving abilities, and a passion for providing exceptional customer service. Location Chua Chu Kang / Paya Lebar, Singapore Work Mode Work From...
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Front Desk Manager
1 week ago
Singapore FOCUS MOVEMENT PTE. LTD. Full time**RESPONSIBILITIES**: - Responsible for running the front desk day-to-day operations, ensuring the quality and standard, and leading by example - Supervises, supports, trains and ensures front desk staff are informed of current promotions and activities - Performs administrative and financial reports such as tallying of daily closeout reports, tracking of...
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Front Office Agent
2 weeks ago
Singapore YOTELAIR Singapore Changi Airport Full timeThe Front Desk Agent (Mission Control Crew) will be responsible for ensuring operational efficiency and service delivery to all Front Office areas. Main Responsibilities - Perform check-in, check-out and room change procedures, and ensure all data are entered correctly into the systems. - Ensuring guests requests are being followed up promptly and...