Control Tower Agent

This role will aid and assist clients in all phases of consignment preparation. The positions carries a shift schedule of Monday-Friday 15:00-00:00.

**YOUR ROLE**

**YOUR RESPONSIBILITIES**
- To work collaboratively with Client Account Management and Sales to ensure maximum client satisfaction.
- Answering the phone in a professional and timely manner (within 3 rings) and forwarding calls to the relevant personnel. Taking messages and passing all relevant information to the absence of the call recipient.
- Managing the green light approval process.
- Generating Customer Daily Status Reports to provide clients with daily up to date status information of live and pending consignments
- To assist in providing clients with continuous status notifications and performing the necessary follow-up’s (which includes relaying details pertaining to flight and customs delays, proof of deliveries, additional charges, resolutions, etc).
- Calculating and arranging the positioning of suitable temperature controlled packaging & logger supplies.
- Monitoring and actioning of special alarms (SPA’s) via Quick Track.
- Develop and maintain good working relationships with clients.
- Working in conjunction with the pricing team to provide clients with requested quotations in a timely manner.
- Providing assistance to and working alongside Customer Relationship Managers to ensure client satisfaction and prompt actioning of client bookings & enquiries.
- Ensure compliance with company policies and procedures.
- To, on a daily basis, ensure Network / Vendor partner compliance to all agreed company policies, procedures and pricing structures.
- Flexibility within the job role to work additional hours if necessary.
- Effective communication with all staff and cooperation within the senior management team.
- Seek appropriate support as necessary.

**YOUR SKILLS AND EXPERIENCES**
- Specialist (Biopharm) Courier Operations Experience
- Customer Services Experience
- Comprehensive understanding of Courier / Freight Operations including Import / Export / Warehouse & Transport
- Excellent understanding of World Geography
- Comprehensive understanding of the various temperature controlled packaging solutions available on the open market to forwarders
- Knowledge of country specific rules and regulations relating to the Importation and Exportation of pharmaceutical products
- Awareness of time zones for different regions
- Understanding of transit milestones (COB/POD etc)
- Negotiation and problem solving skills
- Teamwork skills and strong self-motivation ability
- Good numeric / financial ability
- Ability to work well under pressure
- Excellent time management skills
- Ability to motivate and lead a team
- Good computer skills; Word / Excel / PowerPoint essential
- Analytical ability
- Communication skills
- Management skills
- Decision-making ability
- Planning and organizing
- Initiative
- Flexibility

**GOOD REASON TO JOIN**

**CONTACT**
Quick Group Human Resources

**Quick International Courier**
**_Quick Specialized Healthcare Logistics_**
**_QuickSTAT_**
**_Quick Specialty Logistics_**
**_Sterling Global Aviation Logistics_**
**_A Kuehne+Nagel Company_**

From trial to treatment, QuickSTAT provides around-the-clock logistics and transportation solutions. Life science companies throughout the world rely on QuickSTAT to help bring important new drugs and medical protocols to market. With a team of logistics experts and complete end-to-end services, time
- and temperature-sensitive clinical research specimens, investigational drugs and biologics are always handled with the utmost care, ensuring integrity and patient safety.