Gi Specialist, Telesales

2 weeks ago


Singapore Income Insurance Limited Full time

Income Insurance was established in 1970 and is Singapore's leading composite insurer, offering products and services that serve the protection, savings and investment needs of different life stages and for all segments of society. Income's innovative, data-driven and omni-channel approach puts us at the forefront of customer-centric solutions that meet rapidly evolving needs and empower better financial well-being.

We are committed to create a positive social impact through our products, services and people. Today, we insure close to 1.7 million lives in Singapore across life, health and general insurance. Our financial strength and diversified investment portfolio is reflected by our strong credit ratings which underpin the delivery of our commitment to customers.

At Income, our customers are at the heart of our business. We believe in delivering value and a positive difference to the people we serve. To us, this is what makes us different.

You will be required to:

- Conduct telemarketing calls to prompt general insurance products with clear and succinct product knowledge and references, to existing and prospective customers
- Entrench a strong brand image of Income through clear and honest sales pitch
- Recommend suitable policies to address customers' needs and actively identifying opportunities for cross-selling and up-selling
- Follow-up on enquiries and promote direct business product activations
- Achieve KPI of sales performance, call quality and operational standards
- Achieve KPI of leads clearance and talk time
- Work closely with Team Managers for business development and implementation of sales strategies

To join us as a GI Specialist, you should:

- Have obtained a minimum of GCE 'N' Levels, 3 G.C.E '˜O' Levels Passes or NITEC certification
- Relevant insurance certifications such as BCP, PGI and HI will be a plus
- Past experience in the insurance industry will be advantageous
- Professional and well-spoken over the phone
- Good verbal communication and customer service skills to appease customers
- Motivated and driven when met with challenges, committed, strong-willed and persuasive in recommending suitable products
- Proficient in Microsoft Office and able to multi-task to efficiently reply to enquiries


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