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Telemarketing Manager
2 weeks ago
**_Supervisory Responsibilities: _**
- Hires and trains telemarketers.
- Oversees the daily workflow and scheduling of telemarketing staff.
- Conducts performance evaluations that are timely and constructive.
- Handles discipline and termination of employees in accordance with company policy.
**_Duties/Responsibilities: _**
- Collaborates with Sales Manager to establish sales goals and to develop scripts for use by telemarketing team.
- Monitors and reviews phone calls to ensure quality service and compliance with applicable policies and best practices.
- Ensure timely updating of leads from respective Marketing/CRM teams into the relevant system and vice versa
- Measures team performance, communicates goals and quotas to team; and encourages and motivates telemarketers as they work toward reaching their goals and quotas.
- Evaluate performance with key metrics (accuracy, call-waiting time etc)
- Prepares monthly reports for management
- Resolves customer complaints and grievances.
- Performs other related duties as assigned.
**_Required Skills/Abilities: _**
- Excellent verbal and written communication skills.
- Excellent sales and customer service skills.
- Excellent interpersonal and negotiation skills.
- Knowledge of performance evaluation and customer service metrics
- Strong supervisory and leadership skills with a proven ability to motivate and manage a team.
- Excellent organizational skills and attention to detail.
- Experience with CRM tools and platforms
- Proficient with Microsoft Office Suite or related software to prepare reports and measure performance.
