Deputy Manager, Residential Services

Posted June 9, 2025

To ensure that Residential Services (RS) operations at Boys’ Town Shelter run smoothly through effective manpower planning, operational oversight, and adherence to regulatory requirements. The Deputy Manager plays a key role in maintaining a child-safe environment, ensuring the well-being and positive development of residents, and supporting the professional growth of staff. The role also involves cross-departmental collaboration, supervision, and proactive engagement with internal and external stakeholders to deliver high standards of care and operational excellence.

JOB RESPONSIBILITIES

**FUNCTIONAL**
- Coordinate and monitor Shelter operations; provide feedback, updates, and recommendations to Head of RS weekly.
- Maintain fidelity to the Model of Care and conduct regular reviews to track changes.
- Train and align new hires (e.g. Youth Specialists, Senior Youth Specialists, Assistant Leads) to Boys’ Town SOPs.
- Track and review Shelter Staff portfolios, training hours, and budget expenditures.
- Provide bi-monthly supervision to Senior Youth Specialists and Youth Specialists.
- Plan and revise daily and holiday programmes to motivate resident participation.
- Maintain and update the Residential Handbook, brief new residents on rules and expectations.
- Collaborate with RS Units (Programmes, Social Work, Education) for residents’ needs.
- Follow up with Education Officers on residents’ school matters.
- Coordination with meal vendors and responsible for putting up payment requests to vendors.
- Manage and process petty cash claims, Pocket Money disbursements, and Transport claims.
- Coordinate MSF-related incident reports and maintain up-to-date MSF Stats for monthly/quarterly reporting.
- Liaise with community stakeholders such as Community Police for matters relating to Residential Services
- Participate in and document Shelter meetings, RS Core meetings, and key stakeholder engagements.
- Track payment requisitions to food vendors and ad-hoc staff.
- Participate in research, programme evaluation, and assist with Board Meeting slides quarterly.

**MANAGERIAL**
- Ensure compliance with Boys’ Town, MSF, and regulatory bodies’ requirements.
- Represent Head of RS in his/her absence.
- Ensure timely updates of documents (SOPs, JDs, Portfolios, Fire Drill Reports, BOV Reports).
- Lead planning, drafting, and finalization of monthly duty rosters.
- Conduct staff interviews, onboarding, and annual performance appraisals.
- Monitor and assist in budget planning, expenditure, and vendor payments.
- Participate in setting, tracking, and evaluating annual KPIs.
- Annually review Job Descriptions and Standard Operating Procedures for relevance and improvement.
- Provide feedback to senior management to inform policies and decision-making.

**ORGANISATIONAL**
- Participate in Boys’ Town fundraising and agency-level commitments.
- Collaborate closely with staff across departments to ensure client welfare.
- Perform any other reasonable duties as assigned by the Directors or Executive Director in the interest of the clients and organisation.

Job Requirements
- Bachelor’s degree or higher (related discipline, Social Work/Psychology/Counselling is preferred)
- 5 years relevant working experience. At least 3 years’ experience in residential setting preferred
- Proficient in MS Word, Excel, Powerpoint, Outlook
- Resilience and ability to work in a team
- Executive functioning skills - organising, planning, coordinating and evaluating
- Supervision skills
- Administrative - documentation and filing
- Basic counseling, Mentoring and Role modelling skills
- Experience in working with youths with an understanding of youth psychology
- Mentoring and Coaching Skills