L2 Application Ops Engineer

4 days ago

Singapore KRIS INFOTECH PTE. LTD. Full time

Performing all run activities in respect of CA-CIB process, ensuring:

- SLA and priorities are respected.
- Appropriate reaction, in line with the severity of an incident or escalation.
- CA-CIB process are dully followed (service request, change, incident, problem management).
- Management of technical issues, escalations and ensuring good level of delivery.
- Primary operational technical support and assist the functional support teams.
- Good collaboration between various teams within ITS and also BLI.

Continuous improvement of service:

- Propose improvement and solution to reduce repetitive tasks.
- Improving complex operations (DRP, Migrations, Major maintenance etc.).
- Improving reliability and quality of our systems (automation, monitoring, alerting, security, RCA etc.).
- Reducing time-to-market by implementing CICD pipelines where possible.
- Improve and standardize existing workflow processes and framework.
- Bridging the gap between Dev and Ops.

Managing knowledge within the team:

- Share the knowledge within AS teams through the WIKI.
- Promoting knowledge sharing within the organization (trainings, documentations etc.).

Driving the most complex operations & ensures they are well prepared (involvement on DRP test, WIP, etc ):

- Act as global coordinator main events.
- Review of major releases roadmaps.
- Ensure post checks are documented, performed and report is shared.

**Requirements**:
Qualifications and Profile:

- The position requires a minimum of 3 years relevant experiences as a production support or at least infrastructure support or development role.

Functional:

- No functional skills required. Experience in a banking environment is obviously a plus.

Technical and process:

- Minimum 3 years of experience with UNIX environments.
- Minimum 3 years of experience in scripting languages such as Python, Powershell.
- Minimum 2 years of hands on experience in any of these tools and technologies such as Ansible, Gitlab, Azure Devops, Docker, Kubernetes.
- Experience with task schedulers such as Control-M.

Knowledge about:

- CICD pipelines, ITIL practices, Agile practices, Lean.
- Observability tools such as Grafana, Kibana, Prometheus, or Dynatrace is a plus.

Soft skills:

- Good analytical and problem solving skills.
- Proactive and able to propose new ideas.
- Positive attitude towards continuous learning and improvement.
- Team player.
- Curious about new technologies.

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