Helpline Paracounsellor

-Family Group: Allied Health

**Responsibilities**

**Essential Job Functions**:

- Handle enquiries via phone and webchat
- Offer mental health information and resources based on callers’ needs
- Triage and identify callers at risk and refer callers to relevant resources

**Requirements**:

- Diploma in related field
- Preferably with 2 to 3 years of relevant working experience
- Possess excellent interpersonal and communication skills
- Team player with a passion for patient-care and community support
- Able to work on 24/7 rotating shifts (including weekends and PH)

**About IMH**:
The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions.