Credit Control Officer
5 hours ago
**Responsibilities**
- Making phone calls, send reminders and to communicate with customers for all repayment matters
- Sending out overdue notices for customers who may have missed repayments
- Negotiate payment plans and collections with clients.
- Communicate with customers to build strong relationships and resolve issues efficiently.
- Maintain accurate records and reports on debt collection activities.
- Collaborate with the finance team to develop and implement effective collections strategies.
- To provide clear and coherent explanation of loan contract terms, products and details to customers
- To answer customers’ queries and to explain loan procedures over the phone
- To help in administrative duties such as photocopying and filing when necessary
**Requirements**:
- 3 years of collections & recovery management experience is preferred
- Strong knowledge in Credit or Collections management
- Strong communication and interpersonal skills
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