Lps] Cloud Wintel Engineer

**General Information**:

- Req #
- WD00076668
- Career area:

- Information Technology
- Country/Region:

- Singapore
- State:

- Central Singapore
- City:

- SINGAPORE
- Date:

- Tuesday, January 7, 2025
- Working time:

- Full-time

**Additional Locations**:

- Singapore - Central Singapore - Singapore
- Singapore - Central Singapore - SINGAPORE

**Why Work at Lenovo**:

- We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

**Description and Requirements**:
**Responsibilities**:

- ** Incident Management**:

- Respond to escalated incidents from L1 support, providing timely and effective resolution.
- Diagnose and troubleshoot complex technical problems across various technologies.
- Perform root cause analysis to prevent recurring incidents.
- Document incident resolution steps and maintain knowledge base articles.
- ** Problem Management**:

- Investigate and resolve underlying problems affecting IT services.
- Proactively identify potential issues and implement preventative measures.
- Collaborate with other teams to address complex problems.
- ** Change Management**:

- Implement approved changes to IT systems, following established procedures.
- Ensure changes are implemented with mínimal disruption to services.
- Validate successful implementation and document changes.
- ** System Monitoring & Maintenance**:

- Monitor the health and performance of IT systems.
- Perform routine maintenance tasks to ensure system stability and security.
- Identify and address performance bottlenecks.
- ** Technical Expertise**:

- Maintain in-depth knowledge of BMC Control-M, AWS cloud services, Windows and VMS operating systems, and security technologies.
- Stay current with industry best practices and emerging technologies.
- Provide technical guidance and mentorship to L1 support engineers.

**Qualifications**:

- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 3-5 years of experience in IT support, with a focus on AWS, Windows, VMS, and security. BMC Control-M experience will be an added advantage.
- Strong understanding of ITIL framework and service management principles.
- Excellent analytical, problem-solving, and troubleshooting skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Relevant certifications (e.g., AWS certification) is a plus.

**Key Skills**:

- BMC Control-M administration and troubleshooting
- AWS cloud services management and support
- Windows and VMS operating system administration
- Security best practices and implementation
- Incident and problem management
- Change management
- System monitoring and maintenance
- Communication and collaboration

**Additional Locations**:

- Singapore - Central Singapore - Singapore
- Singapore - Central Singapore - SINGAPORE
- Singapore
- Singapore - Central Singapore
- Singapore - Central Singapore - Singapore ,
- Singapore - Central Singapore - SINGAPORE