Global Services Consultant

Description

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We need someone who understands how to guide relocating employees through their moving process. We’re looking for a stellar individual to join our Operations team. Do you enjoy the challenge of working with a variety of customers? Are you detail-oriented and like to help people during a stressful time? This job is all about ensuring a positive relocation experience for our clients' transferees by managing the day to day administration of the assigned client relocation programs. Altair provides a professional and fun work environment with great benefits and competitive salaries. We are an equal opportunity employer.

**POSITION RESPONSIBILITIES**:

- Provide a positive relocation experience for each assignee and family
- Learn and understand assigned clients relocation programs including all policies, processes and practices
- Serve as single point of coordination for the assignee for the duration of the assignment
- Communicate changes and modifications with client programs to Operations Managers/Sr. Relocation Manager, VP EMA and all Altair colleagues following established procedures; document in appropriate Altair technology systems as required. With approved clients, effectively communicate with the Client representative on questions with the assignee and family relocation and assignment activities.
- Communicate the relocation road map, providing a comprehensive explanation of the relocation process, policies and practices to the transferee
- Knowledgeable about Altair service partners; serve as primary point of coordination between service partners and assignee; includes but not limited to real estate and related industries, transportation and storage companies, lodging and rental car companies and any other non-routine service partner(s) as required by a particular situation
- Manage all data pertinent to each assignees relocation file; document all relocation activities and transactions into the appropriate Altair technology system
- Understand and manage costs and expenses connected to relocation deliverables, maximizing the full intent of the benefit while minimizing expenses and costs
- Direct day to day activities for assigned Associate
- Coordinate transferee home move activities with Altair Move Management
- Provide backup liaison between Move Management and International Operations transferees to ensure move is accomplished as directed and as scheduled; serve as a second-tier audit point to Move Management in move logistics
- Coordinate and ensure that Quality Assurance questionnaires are returned by transferees
- Coordinate with the Financial Specialists to ensure correct, timely and accurate billing of service fees for services performed
- Prepare monthly international move statistics matrices

**EDUCATION**:
Bachelors Degree or equivalent combination of experience, skills, and training

**TRAINING & EXPERIENCE**:

- Minimum 2 years as a relocation consultant with international assignments experience; prefer GMS certification
- Ability to perform responsibilities in English and in at least one additional language
- Good knowledge and understanding of international relocation
- Able to confidently communicate/interface at multiple levels across the Company, with assignees, clients and service partners
- Excellent negotiating and persuasion skills
- Strong project management skills; ability to manage multiple projects simultaneously
- Calm under pressure; well developed conflict management and consensus building skills
- Ability to make effective business decisions based on factual information using good, logical decision making skills

**Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.