Supervisor, Css Cds Operations

**BCD Travel: Connect, collaborate and celebrate**

The CSS OneTouch Supervisor is responsible for the management and coordination of activities related to the data analysts and Senior data analysts globally, providing problem solving support or direction to the team and internal customer’s performing various duties listed.

Responsibilities will include but are not limited to day-to-day operations of the Global CDS Operations OneTouch Services supporting the data analysts, senior data analysts and the program managers throughout the globe and time zones.

The Supervisor will monitor, control, and manage all problems arising from or related to support services, and ensure that the analysts adhere to all policies and procedures related to problem solving and escalations.

**CDS Operations CSS OneTouch Supervisor** **(Hybrid/Remote)**
- Full time, Singapore_

**As a **CDS Operations CSS OneTouch Supervisor**, you will**

**Leadership**:

- Demonstrate business ethics to ensure confidence in yourself and BCD Travel's intentions.
- Act as liaison between team members and upper management.
- Interact with the staff in a positive manner.
- Ensure group works as a global team yet ensure they can work individually as well.
- Monitor and report team performance levels to direct manager.

**Process Improvement**:

- Creation of process forms and documentation
- Thinking out of the box to improve efficiencies and performances

**Projects**:

- Facilitating and leading projects related to the support of regional specific CSS items.
- Flexibility and adaptability for new ways of work.

**Strategic**:

- Point of contact for regional and country specific CSS items.
- Supporting, coaching, and mentoring of team members.
- **Support to regional team(s) and closely work together with peers.**

**Communication**:

- Communicate clearly and concisely for ease in audience understanding.
- **Keep team and direct manager informed.**

**Training**:

- Onboarding new team members
- Ensure team members are trained properly on various tools to perform the functions lined out that they are responsible for
- Keep current on all processes
- Seek opportunities for continued education for utilization in your role

**About you**

**Essential**:

- Minimum 2 years travel industry experience, preferable with TMC
- Bachelor’s degree or equivalent work experience
- Excellent Customer Service skills
- Excellent written and oral communication skills in English.
- Excellent attention to detail.
- Advanced Knowledge of Microsoft Office, Word, PowerPoint, Outlook, and Excel.
- Strong analytical and problem-solving skills.
- Organizational and time management skills.
- Capable of working independently, but also working close with direct manager.
- Ability to adapt to change and being flexible.
- Ability to perform under stress and meet deadlines
- Embrace diversity

Preferred:

- 1-year prior leadership experience.
- Travel Industry Knowledge/Experience
- SQL and GDS knowledge

**About us**
We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.

**Your life at BCD**

Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it Hear why people join BCD and more about the great perks of Life at BCD.

**You’ll be offered**
- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Generous vacation days so you can rest and recharge
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- An inclusive work environment where diversity is celebrated

This position is not open to third-party recruiting agencies.

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