Kidzania Crew Member/ Customer Service/ Artistic
20 hours ago
**Job scope**
- To operate the designated establishments assigned.
- Take care and supervise the children visiting KidZania.
- Facilitate, guide and conduct Role Play by introducing children to adult-style jobs in KidZania.
- Ensure that learning is fun and exciting in KidZania.
- Deliver exceptional customer service to all customers.
- Ensure that the SOP and other safety guidelines are adhered.
- Participate in the trainings necessary for your role in the park, which in this case is Establishment SOP Training, Emergency Response and First Aid Training, KidZania Essence Training.
- Reports to your immediate Manager/Team Leader regarding status of establishment, maintenance requirements and safety measures.
- Prepare and carry out daily opening and closing task of the park.
- Conduct daily cleaning of the establishment and the park.
- Interact with children in different activities and guide them to be a Doctor, Fireman, Pilot, Model, Actor and much more plus offering them an excellent service.
- Work closely with Sales Department on upcoming events for School Visit, Birthday Party and etc
- Responsible for ticketing, customer service and event coordination.
- Assist walk-in customer.
- Oversee the entire retail outlets in the park which includes the Merchandise store, F&B outlet, kiosk, ensuring adequate level of efficiency is achieved.
- Ensure that all retail outlets are operated efficiently and professionally in terms of customer service, cleanliness and presentability are met.
- Ensure that the responsibilities of F&B within the operations assigned group meals and performed professionally. Includes managing the vendors, ensuring that the food items are sent on time as well as sufficient and safe to eat.
- Implement events, show performances and all activities related to KidZania.
- Operate technical equipment required for all artistic related activities
- Oversee Zupervisors’ performance guaranteeing proper theatrical effects and environment
- Any other tasks allocated to you by the management which may not be specified in this Job Description but are within your competencies
**Requirements**:
- Good Communication skills and confidence to talk to children and parents
- Able to deal playfully with young children
- Customer oriented
- Presentable and professional
- Will to travel to Sentosa Island
**Salary**: $1,800.00 - $2,200.00 per month
**Benefits**:
- Employee discount
- Food provided
Work Location: In person
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