Senior Programme Associate

COMPANY DESCRIPTION
**NTUC Health Co-operative Limited (NTUC Health)** is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic

DESIGNATION : Senior Programme Associate *

RESPONSIBILITIES
NTUC Health is one of the largest community health and eldercare providers in Singapore. Through our Active Ageing Centres, we engage the seniors within the clusters and support them by reaching out to understand their needs, curating programmes that cater to the needs of active seniors, and befriending isolated and vulnerable seniors.

As a Senior Programme Associate, you assist the CICs or Cluster Manager in fulfilling the objectives of the AAC and meeting the targets set by the management and funders. You will also lead a small team of staf, Micro-jobbers and/or volunteers to ensure smooth daily operations of the AAC. You will need to manage various stakeholders, including community partners, grassroots, and other national bodies, on programmes for Seniors. You shall also look out for vulnerable seniors and support their needs.

**Planning and Operations**
- Promote NTUC Health Eldercare services and programmes
- Develop and implement outreach plans to engage and profile seniors for appropriate follow-up actions
- Plan, implement and manage the active ageing programs and activities for seniors which are age-friendly and culturally appropriate, and within budget.
- Collect regular feedback from befrienders on vulnerable seniors' conditions and engage appropriate community partners to address those issues
- Plan marketing activities and develop publicity materials with the support of the Corporate Communication representative.

**Partnerships**
- Develop the network and collaborate with community partners and national bodies, for example, RHS, grassroots, social service agencies, NAC, SportSG, etc. on suitable programmes and activities for seniors.
- Empower and develop active seniors to serve other vulnerable seniors in the community.
- Attend networking sessions and management meetings as required.

**Administrative work**
- Ensure accurate record keeping and report submissions in a prompt and timely fashion.
- Support necessary evaluation and all critical reporting processes for the management and funders of the programme.

**Supervisory role**
- Support CIC/Cluster Manager in recruiting, training and supervising staff, Microjobbers and volunteers to assist with the work of AAC.
- May require to perform additional duties as requested.

QUALIFICATIONS
- Diploma or Degree from any discipline, with 3 years of social service, community engagement, or eldercare experience.
- Proficiency in digital skills.
- Good collaborative and stakeholder management skills.
- Good problem solving and planning skills.
- Proficient in Google Suite Applications.
- Able to motivate peers and team members.
- Service mindset, genuine interest to engage our seniors in the community.
- Possess good interpersonal and communication skills.
- Pleasant, proactive and highly accountable for the work assigned.

OTHER INFORMATION
**Additional, Advantageous Skills**:

- Ability to converse in local languages

Locations:

- Bukit Merah
- Boon Lay
- Jurong Central Plaza
- Pioneer
- Nanyang
- Taman Jurong