Patient Service Associate

2 weeks ago

Singapore NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD. Full time

**Overview**

Admission and Service Centre (AASC) has a team of financial counsellors who provides timely and accurate financial estimates information on patient’s hospital stay based on treatment or procedure. The role requires you to conduct bedside financial counselling for admitted patients in a consistent and comprehensive manner on estimated/ interim/ finalised medical cost. You will need to assist patients to understand and source for their financing options to reduce their upfront cash burdens by empowering patients to make informed decisions on the level of medical services based on their affordability.

**Responsibilities**:
You will be responsible for the following**:
**Financial Counselling /Admission**
- Conduct financial counselling to patient/NOK on the estimated hospital bills, available subsidies and schemes and various modes of payment.
- Assist patients to complete the various modes of payment forms.
- Refer appropriate cases to Business Office/Medical Social Worker for financial assistance schemes that patient may be eligible for.
- Ensure proper documentation and follow up is done for all inflight cases until patient discharge.

**Patient Billing Matters**
- Assist patients/NOK in their billing enquiries.
- To collect deposits, payments and handle any outstanding bills for eligible patients, or for other items ordered/applied by medical team such as rehabilitation items, mobility aids etc.
- Perform settlement for NETS / Credit Card transactions daily for patient outstanding payments.

**Handling and processing of National forms (NEFR/MCAF/MT)**
- To be able to explain and advise patient and their NOK on the various forms and the necessary proof of documentation needed.
- To ensure the original hardcopy of MCAF M/NEFR forms are submitted and send back to MOHH timely.
- To ensure SAP system is updated whenever these forms are consented by patient.

**Other Responsibilities**
- Perform daily housekeeping of the reception areas and workstations to maintain a professional image and neatness of the workplace.
- Ensure all e-BARFs and merge request cases are raised timely and correctly within the department.
- To manage the department supplies inventory.
- Involve and engage in ad-hoc projects as assigned by Reporting Officer.

**Requirements**:

- Minimum GCE “O” Levels qualification or equivalent.
- Strong analytical, communication and interpersonal skills with positive “can do” attitude.
- Team player with natural ability to interact with healthcare team of all levels.
- Pleasant disposition, approachable, independent worker, have initiative and drive to resolve issues.
- Comfortable with ambiguity, unchartered territory, enjoy challenges and problem solving.
- Able to perform 3 rotating shifts (includes night shifts, weekends, and public holidays).

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