Fund Services. Assistant Vice President

Assistant Vice President - Client Services

Changi, Singapore

**About Citco**

Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.

**About the Team & Business Line**:

- The Client Services team covers hedge fund clients across Asia. You will be working with some of the industry’s most accomplished professionals to deliver award-winning services for complex fund structures that our clients can depend upon.
- As a Relationship Manager (“RM”), you will be responsible for proactively managing a portfolio of clients as well as assisting managing clients with other RMs. The RM is expected to understand the needs of the client and create plans to meet them in order to nurture long-term client relationships. The RM is responsible for client profitability, satisfaction, retention, enhanced revenue generation through cross-selling and ensuring optimum execution of Citco’s services.

**Your** **Role**:

- You will establish professional relationships with clients and other key internal/external parties as required
- Drive strategic communication with clients and negotiate service level agreements (SLA)
- You will understand and communicate clients’ requests with various Citco business functions, operational and support teams to promote effective internal communication
- You will develop a broad understanding of Citco business lines and associated product/service propositions
- You will understand clients’ technology, operational infrastructure, fund structure and business vision
- You will understand the industry and regulatory environment and be sensitive to industry change and business trends, identifying new areas of growth
- You will identify opportunities to expand existing relationship by cross-selling additional Citco products/services
- You will monitor and manage client SLAs and operational deliverables
- You will review client profitability & accounts receivables and address negative trends
- You will work closely with the Operations team to identify opportunities for process improvements and system development with the aim of minimizing operational risk and improving efficiencies
- You will review risk logs and support, co-ordinate and communicate incident resolution as necessary
- You will participate and organize operational due diligence reviews and client visits
- You will compile periodic board reports, Key Performance Indicators and scorecards for clients
- You will carry out periodic risk assessments and peer reviews of clients
- You will actively maintain client status, commentary and client updates on internal CRM tools

**About You**:

- You have a university degree in a relevant discipline and a ideally 7+ years related work experience in the financial serviced industry, preferably within a hedge fund administrator and/or investment companies
- You have 2+ years formal people management/ leadership experience
- You have a proven interest in the financial markets and hedge fund industry
- You have demonstrated leadership experience coupled with superior communication skills
- You are highly analytical with strong attributes on business processes, Accounting and allocation systems
- You are proficiency in Microsoft Office (especially Excel & PowerPoint) and Outlook

**Our Benefits**

Your well being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We recognize diversity as a source of organizational pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the people we hire, and the culture we create in our organization.