Customer Service Executive

1 day ago

Tampines, Singapore Daikin Asia Servicing Pte Ltd Full time

DAIKIN ASIA SERVICING PTE LTD was incorporated in Singapore since 1997 and is a wholly-owned subsidiary of our holding company Daikin Industries Ltd, under After Sales Service Division. Its main activity is to distribute spare parts of air-conditioning and reefer container in Asia Oceania region and Daikin Spare Parts Centers.

**Roles & Responsibilities**

**RESPONSIBILITIES**
- Perform sales order management for customers.
- Perform allocation of stocks and arrange delivery for customers’ orders.
- Handle customer enquiries efficiently and escalate issues promptly when required.
- Conduct regular meetings with customers for close communication.
- Perform problem solving to value-added customers.
- Extract and tabulate data for monthly reporting.
- Collaborate with internal teams to ensure timely resolution of customer issues.
- Promote or recommend new products to existing customers.
- Any other ad hoc tasks and projects assigned.

**REQUIREMENTS**
- Minimum Diploma in any field.
- At least 2-3 years of relevant experiences on order processing and delivery arrangement, customer relationship management.
- Customer oriented with strong communication and interpersonal skills.
- Able to take initiative and hardworking.
- Possess Excel skills and knowledge such as, V-lookup, Pivot tables, and simple formulae.
- Experience in SAP will have an added advantage.
- Team player and also able to work independently.
- Able to start work within short notice is an advantage but not a must.

**Job Types**: Full-time, Permanent

Pay: $2,800.00 - $3,500.00 per month

**Benefits**:

- Work from home

Work Location: Hybrid remote in Singapore 528735

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