Group Operation Executive

2 days ago


Singapore ASIAN TRAILS SINGAPORE PTE. LTD. Full time

**Purpose of the role** **You will play an important role to**: - Arrange guide and supplier briefing with group reservation and MICE team. - Assist in sourcing and negotiating ground suppliers’ contracts to ensure that rates are competitive in the market. - Attend Group’s requests on the ground, lead the operation from arrival to departure, manage on the spot last-minute changes and handle any situation that may arise during groups’ visits. - Conduct investigation on complaints when required. - Foster good relationships with hotels and suppliers. - Handle the company's hotline (24/7 while the group is on the ground). - Handle inventory and operation stock such as printable materials, corporate merchandise, etc. - Support the group reservation team in bookings for ground suppliers (transport, guides, attractions, and F&B) and ensure confirmations are being provided according to company standards. - Perform adequate follow-ups on groups’ arrival and schedule reminders for excursions and departure transfers. - Prepare and finalize daily transfer logs, itineraries, welcome kits, and gifts for groups’ arrivals, excursions, and departures. - Visit VIP clients and groups for welcome briefings. - Work closely with colleagues from other departments and offices within the Asian Trails Malaysia head office. **To be successful in this role, you will need to have**: - A minimum certificate or qualifications equivalent to secondary education. - A diploma/degree in the hospitality and tourism industry is highly preferred; - Minimum 4-years experience in a travel & tourism company - experience in a similar position or with MICE groups is a prerequisite; - Able to delegate, cooperate and coordinate with all concerned persons and institutions within the travel industry; - Able to work under pressure, meet tight deadlines and work flexible hours during peak season. A "Can Do" attitude and positive thinking that includes creative thinking is an asset.



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