Product Owner, Customer Servicing

3 days ago

Singapore Liberty Insurance Pte Ltd Full time

**Role Summary**

This role is responsible for supporting the Chief Product Owner and Global Product Managers in designing and delivering a Customer Servicing vision and executing the strategy and vision for their product line to the Agile team, while representing the voice of the customer. They will collaborate with all stakeholders including Business, Technology, and Product Owners from other customer journey segments to define and prioritize features and stories while executing the product vision through the entire development of the product.

**Duties & Responsibilities**
- Develop the vision for Customer servicing for Asia market and work with users to translate it into business outcomes. Build best in class customer journey’s and also identify communication touchpoints and implement solutions to enable customers to have a unified servicing and communication experience
- Supports the Chief product Owner and Global Product Managers in the servicing journey stream to build a foundation for omnichannel servicing**_ _**capability and work with key stakeholders to deploy best in class servicing experience
- Responsible for conveying the strategy and vision for their product line to the team, being the customer advocate
- Empowered to make decisions for the business function or business outcome
- Delivers value tied back to business outcomes prioritized for the next3months
- Collaborates with stakeholders and the team to track and feedback progress to a release
- Works to resolve challenges with team, product management and stakeholders
- Creates, manages and prioritizes the product backlog, translates
- customer needs into deliverable features through writing and refining
- epics and stories
- Ensures healthy backlog of ‘ready’ stories for team
- Supports the team to answer queries as product is being developed, view
- demos and accept delivered stories
- Evaluates product progress at each iteration and accepts work completed
- by the team as meeting business outcome needs
- Shares responsibility for the full product suite with fellow Product Owners
- and Product Management
- Aligns the necessary stakeholders to keep the momentum of progress

**Requirements**:

- Experience in building world class servicing experience within Financial services industry. Exposure to contact center solutions, Customer communication tools, Chatbots, Servicing Portals. Understanding of the customer servicing digital solutions landscape particularly in Financial services
- Exposure to Agile development methodologies as typically acquired through a Bachelors’ degree in relevant field (business, computer science, humanities etc.). Master's degree preferred
- A minimum of 1-2 years direct experience with agile teams as well as 7years in business, technology, or consulting with experience in Product/Pricing space in P&C Motor industry.
- Experimental mindset to drive innovation amongst uncertainty
- Excellent communication, influencing and relationship building skills
- Collaborative work ethic. Fluency required in English and Thai.
- Capable of being empowered, and possess the courage, to make
- decisions on key aspects of the design
- Understands trends and emerging technologies. Experience and/or
- understanding of IT change desired but not essential.
- Highly innovative

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