Customer Relations Officer
19 hours ago
**Responsibilities**
Reporting directly to the Business Operations Supervisor, your responsibilities will include the following:
- Attending to inbound calls
- Attending to call back requests from customers
- Ensure follow up on cases escalated
- Filing of claims for customer (i.e over-deduction/failure to exit/double deduction)
- Point to point enquiries from customer
- Perform simple investigation for cases
- Other ad hoc duties as assigned by Team Leaders or Supervisors
**Requirements**:
- Have previous experience in call centre is highly preferred or customer service experience
- A team player with good interpersonal and communications skills
- Self-motivated and able to work independently with mínimal supervision
**Working Hours**:
- Working hours: Shift work, required to work on weekends, 8.00am - 5.30pm / 8.30am - 6.00pm, off on PH
Pay: Up to $2,700.00 per month
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- 13th month salary
- Performance bonus
COVID-19 considerations:
yes
Work Location: In person
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