Programme Executive

**Job Summary**:
**Job Location**: 5 Delta Avenue / Braddell House

The Home Ownership Department supports families with children living in HDB rental flats who aspire to own their own homes. Through our flagship KeyStart Programme, we aim to transform the lives of these families by providing financial support and guiding them on their journey toward home ownership. Similarly, the Livelihood Department assists families seeking career advancement and increased employment income. We collaborate with community members to define their ideal job opportunities and support them in acquiring the mindsets, competencies, and skills needed to find, sustain, and excel in these roles, thereby enhancing their livelihoods.

**Key Responsibilities**

**1. Programme Development and Optimization**:

- Develop, implement, and manage Home Ownership and Livelihood programmes and services based on community needs and organizational objectives
- Create, enforce, and maintain programme policies, procedures, and Standard Operating Procedures (SOPs) to ensure quality, consistency, and compliance with best practices
- Monitor and evaluate programme performance, including tracking outcomes and reporting on key performance indicators
- Identify opportunities for process improvement and implement strategies to enhance programme effectiveness and efficiency

**2. Administration & Operations**:

- Oversee and implement best practices for efficient and effective operations and management of programmes and services
- Develop and streamline administrative processes to enhance resource utilization and operational efficiency
- Perform specific projects and duties assigned by the Lead, focusing on improving administrative functions and overall programme operations
- Oversee the timely processing of referrals, intakes, and other day-to-day tasks to ensure seamless operations and support.
- Work with community members and programme partners accordingly as part of programme administration and operations

**3. Process Improvement and Resource Optimization**:

- Evaluate current processes and systems and develop and implement improvements to optimize resource utilization and operational efficiency to best serve community needs
- Enhance data collection and management practices to ensure accurate, timely, and effective reporting and analysis
- Implement strategies to improve operational workflows and data management systems to support programme objectives and organizational goals

**4. Partnerships and Stakeholder Management**:

- Cultivate and maintain relationships with government agencies, community partners, and strategic stakeholders to foster collaboration and resource sharing
- Engage stakeholders to identify opportunities for collaboration and mutual support, enhancing programme delivery and achieving shared objectives
- Collaborate with community organizations, government agencies, and other stakeholders to build effective partnerships and strengthen programme impact
- Coordinate with internal departments to ensure alignment and integration of programmes and events with organizational goals

**5. Fundraising and Donor Relations**:

- Support fundraising initiatives by engaging with potential donors, nurturing relationships, and guiding them through the process to secure their commitment
- Develop and maintain relationships with donors, providing them with updates and information to understand the impact of our programme and services
- Assist in organizing fundraising events and activities to secure resources necessary for programme sustainability

**6. Reporting, Documentation, and Compliance**:

- Prepare and submit regular reports on programme progress, outcomes, and financial status to senior management and stakeholders
- Oversee the maintenance of accurate, complete and updated records and documentation related to programme activities, intakes, and admissions
- Ensure compliance with all grant requirements and service standards, including handling relevant internal and external audits
- Adhere to Internal Standards of Practice for service delivery and ensure all documentation meets regulatory requirements

**7. Budget, Financial, and Resource Management**:

- Support the Lead in managing programme budgets and resources to optimize service delivery and operational efficiency
- Collaborate with the Finance Department to monitor expenditures, identify variances, and implement corrective actions as needed

**Job Requirements**

**Educational Background**:
**Experience**:

- At least 3-5 years of experience in programme management, operational oversight, or a related field, ideally within a social service or non-profit organization. Fresh graduates with a strong capacity to learn and a keen interest in this role are encouraged to apply
- Demonstrated experience in strategic planning, programme development, and operational management

**Leadership and Management Skills**:

- Proven leadership abilities with experience in managing teams and ove