General Manager

Experience the culinary fusion born in Hong Kong and refined in Japan, now making its momentous debut in the vibrant city of Singapore, marking our trailblazing entry into Southeast Asia. Mashi No Mashi, globally acclaimed for its ground-breaking approach to ramen, welcomes you to be a part of this historic milestone.

Distinguished for introducing the world’s first 100% Wagyu ramen, Mashi No Mashi epitomizes innovation intertwined with tradition. Under the stewardship of Chef Hisato, our menu showcases a harmonious fusion of Singapore street food influences and the timeless art of ramen-making.

As we proudly unveil our first Southeast Asian outpost and continue to captivate diners worldwide, we’re on the lookout for passionate individual to join our team. If you’re driven by innovation, dedication, and a love of this extraordinary journey. Join Mashi No Mashi and be a pioneer in shaping an unparalleled gastronomic adventure.

We are seeking a dynamic and experienced General Manager for our Food & Beverage division to be

responsible for the overall operations of the restaurant and ensuring a consistent and outstanding guest experience. He/She will oversee all areas of service within the restaurant, including but not limited to, training, motivating and retention of the team, food cost, labour cost, P&L responsibility, staffing plans, safety, and hygiene, all whilst adhering to all company policies and procedures and brand guidelines.

**Responsibilities**:
1) Operational Management
- Oversee daily restaurant operations, ensuring seamless execution and high standards.
- Maintain high standards of food quality, service, and cleanliness.
- Implement and maintain effective operational policies and procedures.
- Address operational challenges to identify and resolve performance issues.
- Manage the restaurant with attention to detail and genuine care.

2) Strategic Planning and Financial Management
- Develop and implement strategic plans to enhance F&B operations, increase profitability, and improve customer satisfaction.
- Manage the F&B budget, control costs, and maximize revenue.
- Perform financial analysis and reporting to monitor performance and make data-driven decisions.
- Identify, evaluate, and recommend new markets, products, or services.

3) Project Management
- Plan and execute investment and reinvestment projects, including new restaurant openings, remodels, and equipment purchases.
- Suggest refurbishment or remodeling plans to align with brand needs and industry trends.

4) Customer and Guest Relations
- Oversee the quality of food and service, acting as the main point of contact for guest satisfaction.
- Collaborate with chefs and other stakeholders to design effective menus and wine lists, ensuring excellent quality and fair pricing.
- Provide exceptional and professional interactions with guests and staff.

5) Team Leadership and Development
- Provide strong leadership to the F&B team, fostering a positive and productive work environment.
- Mentor and develop team members to help them reach their full potential.
- Encourage proactive and flexible problem-solving among staff.
- Lead front-of-house operations effectively.

6) Other Responsibilities
- Proactively take on additional responsibilities as required.
- Operate with creativity and flexibility to adapt to changing circumstances.
- Perform any other additional responsibilities as assigned

**Job Requirement**
- Bachelor degree in hospitality management.
- At least 15 years of experience in the F&B industry and 8 years of senior managerial experience are required for this role.
- Proven track record of successfully managing and growing F&B operations.
- Strong financial and commercial acumen.
- Excellent leadership and communication skills
- Strong problem-solving and organizational abilities.
- Passionate about dynamic, guest -focused work.
- Creative, innovative, and able to manage multiple priorities.
- Willing to work flexible hours, including evenings, weekends and holidays.
- Experience in hotel management or fine dining concepts will be advantageous.