Head of Coach Relations Apac

**ABOUT THE JOB**:
**It's time to give up the good and go for the great**

As Head of our APAC Coach Relations team, you will have a direct impact democratizing coaching globally for all career levels. By **leading** our passionate Coach Relations Team (CR Team), **you will make sure that we only hire top Coaches, deliver the best possible experience to them and make a decisive contribution to the growth and success of our company and clients.**

You will be leading the Coach Relations team to achieve growth, satisfaction and an exciting journey for our Coaches - this will be your fantastic mission

THE TEAM: our mission is to enable and unleash the potential of providing access for Coaching for all levels of employees in companies across the globe. We do this by aligning people, platforms and processes around the concept of mental wellness, employee welfare and retention, and people-first mentality.

THE COMPANY: In just 3 years, we've raised $110M in funding from the world's leading tech investors and built a passionate team of 400+ people on the mission to make coaching accessible for employees at all levels.

**Your new job**:

- Lead the day-to-day activities in your team to greatness
- Make sure we grow our Coach pool worldwide while keeping our quality level high
- Ensure excellent high-level support of our Coaches throughout all stages in their journey
- Ensure a smooth program experience for our Coaches together with their Coachees
- Lead and grow your team with passion
- Be responsible for the development of your team by providing regular trainings and feedback
- Work with HR to recruit and retain exceptional talent
- Participate in driving an exceptional Coach experience
- Optimize the coach journey for our Coaches to deliver a first-class experience
- Refine KPIs to measure coach satisfaction and to reveal optimization potential
- Collect and interpret coach feedback to suggest improvements both in your team and beyond
- Supervise and drive improvements in service procedures & standards
- Be responsible to identify new technology to support the above business goals

**Who you would be working with**:
You will be leading our CR team and have direct responsibility and impact on the quality of the coaching experience. Our team members come from +10 different countries, have a wide range of interests from hiking, arts and craft to personal development. Let's jointly democratize coaching for all career levels globally

**YOUR PROFILE**:

- **At least 5 years of experience in Customer Relations, Recruiting, HR with 2 years in a leadership role**:

- **Startup experience is a must**:

- **Strong tech scale up experience and s**trong operations **experience**:

- **Leadership experience**:

- Completed university degree or similar education
- Able to handle multiple priorities at the same time and be an advocate for time management and prioritization towards the team
- Experienced in designing a great user experience flow for clients/partners
- Business fluent in English plus another language
- Strong interest in personal development and coaching
- **Highly quantitative, being able to define and interpret reports**

Bonus:
You have experience in public speaking, workshop facilitation or coaching/training

**WHAT WE OFFER**:
**You work in a top notch startup on its way to become the next unicorn**
- Your own personal coach for unlimited sessions that will help you to unlock your potential and regular growth conversations with your supervisor
- _Growth:_ An opportunity to join a fast growing and agile company
- _The people:_ You will join an international team of driven and supportive people on a mission
- _Impact:_ You have a direct impact on people's lives and make a true difference
- _Feel welcome:_ First class company onboarding week that will get you settled in in no time, both remotely and in-house
Experience a strong focus on professional and personal growth across all teams (we are a Coaching company after all)
- Purpose-given work in self-organized teams
- Flexible work hours for the early birds and night owls**About CoachHub**

CoachHub is the leading global talent development platform that enables organizations to create a personalized, measurable and scalable coaching program for the entire workforce, regardless of department and seniority level.

Listed in LinkedIn's Top 10 StartUps for 2020, CoachHub is incredibly proud of its reputation as an outstanding place to work. Its vision to 'help organisations to unleash their people's full potential' attracts people from all corners of the globe, with its 500 'CoachHubbers' hailing from 63+ countries worldwide. CoachHub is consistently recognized on Glassdoor for its impact-driven work and thriving company culture.

CoachHub is backed by the world's leading tech investors, including Draper Esprit, HV Capital, Partech, RTP Global, Signals VC and Speedinvest.